Fairly typical 4 star city hotel. Room was on the small side but perfectly functional. We had a balcony with ours which made it feel much more spacious. Rooftop bar was nice to have. Situated near Retiro Park and Salamanca district which suited us, but a distance from the more touristy areas.

Whilst we loved the rooftop bar, at night, when in bed, continual scraping of chairs above us, could be hear. We were on floor below. Pools was very small.

wonderful rooftop bar great location

nothing

Really nice staff - they couldnt do enough for us. Breakfast was excellent - I rarely enjoy breakfasts abroad but this had practically everything; scrambled and fried eggs, bacon, sasages (spanish types but very nice) potatoes, ospanish omlete, cheese, ham, salami, a few types of bread, fruit, toast, butter, jam marmalade, cereals, various milk, cream, 3 capuccino/latte/coffee machines. Evening food was tapas Bar type but it was excellent, the teenagers with us loved it and we ate there 2 out of our 4 evenings. Fabulous roof-top bar Hotel is across the road from an excellent large park with lots to do there, botanical gardens about 15min walk away..., an underground station two minutes away, restaurants across the road, cafes, ice cream parlour, supermarkets ... everything you need.

No coffee or tea in our room - I'm being picky now and I probabl could have asked because our second room did have it. Pool is small.... Nothing else to complain about

Being just a short walk from Principe Vergara Metro it was easy to arrive from the airport. The staff were warm and friendly and welcomed us back in a most genuine manner. The room was bigger than the one we had been allocated before and was most comfortable. Being just round the corner from Recoleta Park was delightful. A lovely cafe across the road completed a perfect night's stay.

The roof terrace was closed due to the weather. Nothing the hotel could do about that!

Excellent hotel would stay again if I comw back to Madrid. the Rooftop was extraordinary and the staff very very nice.

great location

no room service after 11.30 pm. we arrived at 11.35 hungry and tired but were informed the kitchen was closed! nothing offered other than the bar was open and there was a mini bar in the room.

location excellent…. staff very professional helpful and friendly…

being from Ireland we missed no tea or coffee facilities in our room .. would definitely recommend upgrading to park view…

great location, nice room, lovely roof top restaurant bar

no coffee machine in the bedroom

great location - beautiful terrace - nice staff

room had a view on construction

Nice terrace, clean room, nothing very bad.

The hotel was not better than much cheaper hostel I visited last time when visiting in Madrid. There are only two small elevators, for the floor renevation only one of those was in use (renevation should have done faster around those elevators). Therefore unnecessary waiting time / need to use stairs. Poor voice insulation from corridor.

great location. gorgeous views from rooftop restaurant. the main area was under construction during my stay which impacted the experience.

Great city centre location. Good breakfast

Nothing. It is a good medium quality hotel for the business user.

The location was perfect, especially for someone who had never been to the city before. Staff were very helpful and the rooftop bar and restaurant was a great feature.

i think it was slightly expensive for what was on offer.

The hotel is in a very good location; the rooms are clean and all services provided are good. Breakfast is generous and tasty, and the staff is very nice and kind.

The room was quite expensive as this is sort of a luxury hotel, with good services, breakfast, location and furnitures. But our room was really small, which we didn't complain about, because of our very short stay. But I hope that, given the high price of the hotel, guests staying longer are provided with slightly bigger rooms.