Excelente hotel y mejor su personal

Location

Elevator

Elevators, small room

Great location, but the rooms are small and very basic

The hotel's location was pretty good, the rooms are spacious and clean.

The bed was not that comfortable.

New and clean

Reduced space

Amazing location. I was also upgraded which was such a treat.

Breakfast

Location is great, very clean. Angeli in the reception is really professional and friendly.

The elevator and there is no bell captain to help with the luggage specially that the hotel is on the fifth floor

Decent size room and comfortable bed. nice boutique feel to check-in and reception area. reasonable price.

very little to complain about

Nothing… specially rude manner of the staff.

I booked through Booking three weeks before my arrival, with my credit card, knowing that the payment had to be in advance (something usual in order to obtain a discount on Booking). However, I was contacted by the hotel a week before my arrival, and they told me that I had to pay through a rare payment link (a payment platform) and that I it was the only way to pay them. I told them that it was not possible in that moment, that I was without internet access (i was in the desert), but that Booking could simply charge my credit card (that’s just the way I booked the hotel). However they threatened me in a rude manner, telling me that if we didn’t pay through the rare payment link, they would cancel my reservation. They told me that they did not want to received the payment through Booking (I guess looking to save some commission), and that I had 24 hours to do it or my reservation would be canceled unilaterally, and any charge made by Booking to my credit card would not be refunded. After several mails giving them the explanations and trying them to understand my situation, I was still forced to pay through their payment platform (I had to ask a friend with internet access to pay it for me). On top of that, when we arrived at 5pm on the day of check-in, the rooms (we booked 5 rooms) were not ready and we had to wait until 7pm to receive them.

Room is a little bit small, location is perfect, close to walking distance to most interesting places, people around it was excelente, different, elegant, many restaurant and places to go to near by, breakfast was suitable for a breakfast and go

We are use to bigger rooms, but we now that in Europe it is difficult to find. The rest of the room was ok

The location was great. Exactly what I was looking for. And the room had a really good size.

very convenient and clean. good breakfast too. near good restaurants.

semi-plastic covers on mattress made the bed a bit unpleasant.

This hotel was perfectly located for our visit, away from the busy centre, but within easy walking distance of all you wish to see in Madrid. We enjoyed a quiet comfortable, well equipped room, with a superb breakfast buffet and the staff were welcoming and helpful from the moment we arrived, until our departure.