H10 Las Palmeras

Die Unterhaltung und das Personal

Das essen

It was peaceful and safe, slept very well. Nice pool with plenty of sunbeds. Really nice breakfast selection. Very nice house cleaning and the staff at the front desk should get a medal for how kind and polite at all times they are. Cleaning in rooms very good and the bed was comfortable.

The price on drinks almost half more expensive compared to coral hotels I am used to. Like 14 euros for rum and coke compared to 8,5 euros. The furniture in the room was very old and would make such a difference to a small room to upgrade because the bed and bathroom was really nice.

3rd year back with my 80 year old Mother-in-Law everything as always perfect. She has a lot of food allergies the restaurant staff are brilliant and so helpful and friendly.

Clean & location

I was extremely disappointed with the food during my stay. For a 4-star hotel, the standard of the buffet was nowhere near what I would expect. The selection of good-quality options was very limited, and unfortunately, I found the food so unappealing that I was unable to eat at the hotel and had to go elsewhere for meals. Breakfast was particularly disappointing. The sausages looked grey and unappetising, while the fruit appeared dry, tired and droopy. Overall, the presentation and quality of the food did not give the impression of a 4-star hotel. Given the standard I would expect from a 4-star property, I feel this aspect of my stay fell well below expectations. I would appreciate it if you could look into this and let me know how you intend to address the issue.