Hotel Colón, a Gran Meliá Hotel - The Leading Hotels of the World

Sooooooooo nice

The staff, the food, the hospitality, all is great

Fantastic hotel

Sehr zentrale Lage.

Das Restaurant im Hotel entspricht nicht dem erwarteten Niveau. Das gebuchte Frühstück kann man sich sparen, es entspricht eher einem 2-Sterne Hotel. Parkplatz kostet € 41,00 je Tag!!!

* Excellent location. * Exceptional cleanliness and maintenance throughout the property. Rooms and public areas are immaculate, beautifully maintained and consistently well serviced. * High-quality facilities and excellent overall upkeep.

Sadly, the service falls well short of what one would expect from a five-star property and a member of Leading Hotels of the World. * Service was repeatedly slow, reactive and lacking attention to detail – including a 20-minute wait for luggage and 55 minutes for drinks at the pool, with one incorrect order still being charged. * Discretion and guest awareness were also below expectations, with room numbers being requested openly in front of other guests. * The check-out experience was unnecessarily slow and disorganised, despite the process already having been completed.