Emplacement et piscines chauffées. Personnel au restaurant très sympa.

-accueil déplorable, chambre pas prête à l'heure -jamais de serviettes piscine disponibles -all inclusive mais agacement du personnel quand on demande qqch à boire -il faut supplier pour avoir des capsules de café -personne qui s'occupe des excursions pas du tout aidant -prix outrageusement trop élevé pour ce que c'était -pas de plage privée

Las camas eran muy cómodas

Me gustaría resaltar en primer lugar que el hotel no dispone de la seguridad adecuada, Está en primera línea de playa y la gente puede saltar perfectamente a la zona de la piscina del hotel, hay un pequeño muro de piedra que disimula el acceso, pero es muy fácil colarse. De hecho, entraron y me robaron el neceser con todas mis pertenencias. El hotel no se hace responsable absolutamente de nada. Otro aspecto, es que ofrecen una publicidad engañosa, si quieres hacer uso de las piscinas más bonitas, como la infinity pool, tienes que ser del club prefer, es decir, pagar 25 euros más por cabeza y por día. En general, el personal del hotel esta falto de conocimientos, pregunté por el servicio de lavandería y se pasaban la pelota unos a otros. Eso sí, un 10 para Ricardo, el chico de atención al cliente que nos ayudó a gestionar el robo en el hotel. En cuanto a las cenas y desayunos, muy pobre para ser un hotel de 5 estrellas. OJO. Al llegar te dicen que te han puesto en una habitación superior, del club preffer, pero que no tienes acceso a los servicios de este, lo único que quieren es que pagues más y más.

Todo en general

Nada

The staff were very accommodating and helpful - the location was perfect - Cleanliness was spot on and the bedrooms were A1 👍 very comfortable and spacious and very modern 🩷 the drinks package all inclusive was well worth it - totally recommend 👍🙋‍♀️

The Sun beds were very dated for a 5 Star as was the outdoor furniture - can I suggest given the age profile as guests in your hotel that you get some reclining chairs as the sun beds can be very low down and difficult for many guests - while the food was good it could do with some more variety especially in Sabor and Himitsu restaurants 👏👏👏 The Spa was a total disappointment- I thought it very dated and the water temp was quite cold as was the very small jacuzzi - not sure it was worth it … but was handy to have a shower on my last day -

Las instalaciones muy nuevas,y el servicio Prefered de lujo,el SPA muy bueno

El atendimiento de un cocinero de uno de los restaurante poco amable cuando hay colas en el servicio

The rooms are well equipped & nicely decorated. The staff are very pleasant & helpful.

The food is generally disappointing for a 5 star hotel. The sunbeds are fairly pedestrian, again lacking the 5 star luxury.

Le choix des restaurants, des piscine ( en privilège)

Trop grand , un peu bruyant

Everything was perfect except for the restaurants inside the hotel, I won't recommend them.

Perfect place to relax and rest

That even on all inclusive you there was requirement to upgrade again to get access to quieter pools.

Very nice staff Great facilities Lots of activities Great night entertainment Fantastic location

Food

Staff are excellent, Location, facilities, cleanliness.

Being really picky but breakfast could have had some standard cereals for children like weetabix and cornflakes. Make toasted sandwiches available at lunchtime for the kids. They had them during breakfast. The pool area can be quite noisy at times. Maybe some quieter relaxing music would be nice. Bathroom was a bit small. Like I said i’m being really tough here. It’s hard to fault the hotel. Well done.

Very good location in Playa Blanca, next to the promenade and the beach, great for daily walks and perfect to access different restaurants and local attractions. The hotel is perfect for families who are looking for kid friendly recreation areas. although I would provide more resources to the animation team (who are doing a great job by the way!!) Breakfast is okay , but it would be much better with fresh juice and fresh espresso coffee (I would expect that from a 5 star hotel). Lunch/dinner buffets are correct and theme based restaurants as well.

Just returned from a 2-week stay at Dreams Lanzarote. Loved every minute! Staff are incredibly friendly and helpful. Rooms are clean, spacious, and comfortable. We did B&B, and the breakfast buffet was delicious. Plenty of different options for all tastes and health requirements. The spa is lovely - the whole team was very welcoming and talented. The spa facilities are great, with a jacuzzi, pool, various showers, sauna, and steam room. Location-wise, there is plenty to see and do in the area, with a 10-minute walk to Marina Rubicon and a 5-minute walk to Playa Blanca.

The evening meal options weren't great - we ate in the hotel 3 nights, but wouldn't recommend. Parking was difficult - there is a parking lot in front of the hotel but it's usually full.

Location

Noise

The staff are brilliant, especially Danielsan who hosts one of the restaurants.

The food in all venues was below par. The only decent food option was lunch in the grill. Many of the dinner options were very similar menus and most of the food was prepared.

Everything, from the food to the drinks, the room, the hotel, everything was amazing

Everything

Swimmingpool to 19

Excellent resort - great variety of food for breakfast, multiple swimming options for pools, fun daily activities (eg. Latin dancing, archery, water polo, sangria making/tasting). The evening entertainment was very good too - from flamenco to jazz. Complimentary daily drinks in the mini-bar. Extra options for the Preferred Club (eg. Lounge, pool options, breakfast….). Located in between the town and the marina.

Very little - would have been good for the pools to stay open later in summer…

The hotel was amazing preferred club is a must all premium drinks included. The staff were very friendly and always there to help especially Felix on the sea legs pool, Alexander & George in the main bar , please accept my apologies for forgetting the girls name who has braces in the blue water grill, she was so friendly ! And there are a lot more that I just can’t remember all their names apart from the ones that stood out. The food was amazing always fresh and a good selection. I would definitely recommend this hotel it’s great for all ages.

It’s very clean and right on the sea

Lack of information about what was available and instructions

Lovely Resort, with amazing food!

Breakfast was excellent so much choice and value for money

Only had courteous room for 30 minutes on last day just not enough time

Everything