beautiful, warm, friendly

nothing

The location is great. Access is easy and the staff super professional and caring. Compliments to the afternoon receptionist who offered a service you would expect in a 5 stars palace.

Nothing

Very helpful staff and great location if a bit tricky to get too in late afternoon because crowds prevent taxis getting anywhere near it. Highly recommended.

staff, location, comfy bed

common areas were not inviting. ants in room.

location & staff

too dark

Superb room, friendly staff, good location.

The property is stunning. The rooms are quite spacious and clean. You cannot find a better location. The staff is extremely friendly and helpful. Their breakfast is generous and very good.

N/À

All of the staff were helpful & friendly. the old area of Granada is amazing with plenty of cobblestone walks to see interesting places. plenty of choices to eat which we enjoyed. Taxis will drop you close by which we liked. We had a chandelier in our room & saw some of the Alhambra from our window. Built in 1520 it once was a Palace. We loved our stay, Thankyou

We could hear noise from other rooms but it didn’t bother us

Breakfast was excellent..good variety

Everything was great.

great location for the centre of Granada very comfortable bed friendly staff plenty of hot water

some areas of the bedrooms and bathrooms needed attention- our sink didn’t drain completely and the fireplace in our friends room wasn’t fastened to the wall, and easily knocked over. Our friend also got locked in his bathroom when his bathroom door got stuck.

Lovely traditional hotel in a fantastic location within the UNESCO heritage area of Granada. The hotel is within a historic building and compliments the surrounding neighbourhood, which has numerous bars, restaurants and tapas tavernas. Helpful and friendly staff. Perfect for visiting the Alhambra - 15 minute walk or short taxi ride from hotel.

As the hotel clearly states parking is not available nearby.

The hotel were like a court yard style, which gave people a peaceful feelings. The view from our home were great！ We appreciate Anna to arrange this room for us, she was very friendly. From our window, we could see the ancient buildings on the mountain and other house roofs. It was very beautiful in the moorings, at sunset times and in the evenings. With such wonderful view, we would like to come back again in the future. Also, the location of this hotel is close to everywhere. Highly recommended!

good location at the base of Albacin (sp?) and the path to the Alhambra. lots of restaurants around and walking distance to the center and cathedral.

No windows in my room. Opening with shutters onto the stairway only, which was not very quiet. I was rated in my (old) travel guide as one of the best places in Grenada, which it definitely was not. Room was worn and more of a one or two star. seemed to be much better places nearby for the price.

Location, staff design, beds and equipment

I could hear everything outside my room. People leaving thiers rooms, chatting so I will suggest to make the rooms bit more sound proof as I couldn't sleep from about 7 am

right in old town. historical building. clean. good breakfast

cold at night, outdated

Aaron at check in was perfection, extremely kind and very helpful. The location is perfect for the historic part of Granada, right in the middle but totally peaceful. The hotel is full of old world charm and period details. Bed was very comfortable and the woman who runs the generous breakfast is amazing. I would definitely return here!

nothing

A nice place, comfortable room, beautiful view of the Alhambra. Kind and helpful staff. Well located in the Albaicín.

Breakfast was good! Beautiful Architecture! Lovely staff :)

Banged my head on the low ceiling but understandable with old building.

location was awesome and the staff so friendly and helpful

We stayed in the Hotel Palacio de Santa Inés for a week in October to explore Granada and the Alhambra. The hotel is located in the Albaicin area, very well placed to explore the older parts of the city, with many historic buildings, restaurants and shops within easy walking distance. The Alhambra is within walking distance – but quite a long climb to reach it! The staff were always helpful and friendly, and recommended an excellent flamenco concert, within easy walking distance. There was a good choice for breakfast, with fruit, cereals, meat, cheese, rolls, croissants and pastries which were replenished when needed. The room was spacious, with a modern ensuite bathroom, and efficient double glazed windows which kept the room very quiet overnight. The bed was comfy so we slept well. We thoroughly enjoyed our stay and recommend the hotel.