Central location

It was super noisy and the glazing ineffective from keeping the noise out.

Het uitzicht was prachtig! Mooie en nette kamer, schone badkamer. Fijn personeel, grote bar en restaurant met genoeg mogelijkheden voor eten en lunch

Alles was goed.

Hotel was fine

Finding somewhere to park a car was a problem. I enquired about it when I booked,, typing my question into “any comments/requests” Heard nothing. It only became evident that we could not stop outside the hotel *even briefly to unload baggage) when we attempted to get near by car. As I was travelling with elderly family members this was a bit of a pain. Advance warning with confirmation / a number to call anything would have made the arrival a much better experience.

location

wifi

Great restaurant, fantastic staff who were really helpful. Perfect location with a great view at the front of the building.

Staff, location, restaurant

The bathroom was bleak and not as per advertised

The staff were very friendly. I was upgraded from a single room to a double room on arrival, which was unexpected and very kind. The room was quiet and the bed was comfortable.

The room was a little dated, but I understand that the hotel is being refurbished.

Near the station. A sensible bath with safety matting and grab rail to help you out. That you plan to renovate the hotel as it badly needs it. An on site restaurante

I had a mobility scooter and the angle for such is 9 degree ramp. Your ramp is far too steep. also the ramp for the initial step is totally unsuitable. Your reception does not seem to have a view of the door and I was left struggling. Other guests had to help me in. There should be some way of getting help when one arrives. No other hotel has a reception on the upper floor. I asked for a quiet room and I was given a room right over Princes Street where the traffic goes by continually and could be heard even with the double glazing. The restaurant menu is limited and it is the same for lunch as in the evening meaning there was only one item that I could choose as everything was spicy otherwise and I am not able to eat spicy food. I could buy fish and chips at the shop cheaper than your prices. John Lewis is a much better option but with a mobility scooter and the terrible paving slabs unevenness I had no option but to stay on site.