Great location, close to Hyde Park, Tube & Paddington stations, nice breakfast downstairs

nothing

Friendly helpful staff.

The small bar in Foyer/Reception.

Location is excellent, located within a small square making it nice and quiet. I messaged the hotel before our stay to say it was my daughter's birthday - they upgraded our room, there was a handwritten card in the room on arrival, complimentary drinks and a food voucher. She was delighted - super customer service.

Location was good and breakfast was good an prompt

Rooms were pretty small and I didn't book the smallest room size. Expected a larger room from a Mercure

Got upgrade for my room which made my stay exceptionally satisfied. The location of the hotel is excellent. My room is very new and clean and spacious. Will surely come back.

The location was very good. The reception staff were very cooperative and friendly. The room was very clean.

The room was smaller than expected for 3 adults but would be good for a couple and a child

Great place to stay in London. Usually hotels in London tend to have very small, simple rooms but this one was great in size, decorations and comfort! Would 100% recommend.

I loved everything. Location was great, easy to get to LHR.

The location is perfect few minutes walk to the Hyde Park and Paddington metro station. Plenty of restaurants and cafes near by shops, supermarkets. I would reccomend this hotel and I will book it again to my trip to beautiful London. The only disadvantage thing is that the rooms sizes are small, I ignored that because we only stay in the hotel for sleeping time and our day is outside. But comparing it to all the facilities the price is worth it and perfect for small budgets. HIGHLY RECCOMEND

The room size

Location really good, staff very helpful. Room modern and clean.

Room and bathroom tiny for the money. Not great value from that perspective.

hotel not quiet and i can't hear everything and every single rome next to me.

Room was very small with low head height

Really good location near Paddington station. Lovely friendly staff Great room (suite) thank you

Alittle street noise from cars but it is London and to be expected.

Amazing hotel with kind staff. Ciao Bella restaurant has perfect personal, everybody is smiling on you. Breakfast was so delicious! You can choose from many brekfast. Also hotel is quity and you won't hear the noise from the street. Hotel is 1 minute walk from Hop on Hop off bus station and from National express station, which is important. Every day we have clean towels and our room. It was my 4th time in London and for my next trip, I'm going for this hotel!! Thank you!

location, staff so helpful, clean and modern furniture , I like Alexa too :)

nothing

cozy and very clean. the hotel employee is very helpful and friendly.

the room a little small for family of 3 but for couple or single is excellent.

The hotel was in a perfect location seconds close to the main city. The hotel room was very comfortable, convenient and clean. I like it very much and I will choose this hotel in my next London trip.

Nothing. Everything is good.

The location beside the Paddington station was convenient

The room was too small for two single beds

5 min walk from Paddington Station and Kensington Garden. Clean and comfy. Quiet neighborhood.

Room is a bit small if you have large suitcase.

I stayed at Indigo, due to some strange mixup. that property was nice.

not staying at my actual hotel.

Really, good fresh breakfast and great service from the staff.

Amazing location and great building. Get the hotel breakfast as it's great! Jessica sorted us out during check in and she has been delightful. Highly recommend this hotel as it's just 3 mins walk to Paddington station which will connect you to most of London