Roseate House London

The most comfortable bed I've ever slept on in my life !!! It was so great that I had to look the bed's structure: It was mattress, waterproof mattress protector, mattress topper and mattress protector over it. Looking forward to find out what topper was used to order one for myself! My room also had scales (very rare find), robe with slippers (very handy) and a tea collection (adding honey to it would make it superb!). Hotel's location is hard to beat - next to the Paddington station & Hyde park.

Safebox was broken and technician couldn't fix it (although I have to give credit that he was super quick to appear when I reported this issue), but I was able to live without it. Views from the 1st floor room were pointed towards inside, so nothing to see there :)

The staff were exceptional - brilliant service. The breakfast cooked as ordered was great, as was the dinner I chose to have their. The location was great for Paddington station - both for getting around London and the Heathrow Express

Beautiful quiet elegant hotel. Friendly staff . Great location .

Great location. Big room. Comfortable bed

Breakfast was awful. Service poor. No help when we asked 45 min wait for breakfast, even though we were first in. The other two tables got theirs first. Was freezing cold when it arrived. Asked for toast to be changed as it was delivered 40 mins before breakfast arrived, it was taken away without a word but not returned whilst the table next to us got toast. It was inedible but nobody returned to the table to check on us and we left it uneaten as we had a train to catch. Complained at reception on check out and was told they would have to ‘investigate’ and would be in touch because they could not refund us?! They’ve not been in touch 3 days later