Cross Hands Hotel by Greene King Inns

The staff were consistently friendly, professional and caring. The facilities were clean, tidy and everything we needed was supplied. The meals were well prepared, professionally presented and good value for money.

The wifi, while free, was irritating in that we were constantly required to keep re-sign on by first visiting the company website every time we changed pages. It was quite odd and annoying.

Staff all very friendly

Fire alarms went off on both nights of stay 1st night 06.50 2nd night 03.50 No fire warden or instruction. FIRE PLAN suggest going to muster No explanation the following day

Staff very helpful friendly

The fire alarm was set off yet we did not no where to go

Character and charm, staff were friendly and helpful. Loved the big room and big bath! The cooked breakfast and continental options were good.

Our room lock was difficult to use - it took 3 different members of staff to figure out. There was a hotel reception area, however, because it’s part of a greene king pub, you had to wait for the bar staff to be free to help you with any hotel questions. The building itself is very old but the finish/quality of the decoration or diy jobs is poor (cracks in walls filled in but not finished, walls half painted). The staircase towards the rooms smelled of old drains. At breakfast there was only one member of staff for the breakfast service. She did an excellent job but it was a lot for 1 person to do - seat the guests, take their orders, make drinks behind the bar, serve the hot food once it was ready and stock up the continental breakfast. Hence it was slow. She really needed help!