The staff were great and helpful. Whilst the amenities were great esp for my son

Our room had a little bit of a damp smell and was constantly hot considering we were located in the ground level. We thankfully had air conditioning to assist with the heat but not with the smell.

Facilities and rooms were clean and well maintained. Location was central to our travel needs.

Service of hospitality staff was very slow and on multiple occassions orders were misplaced or forgotten. Breakfast service on Saturday was slow with eggs from the egg bar unavailable until we had completed our meal. Finally, the noise from the wedding reception on Saturday night prevented us from sleeping until after midnight.

Good location, very clean but we seem to have an unusual amount of problems

Moved twice because of problems with rooms. Air conditioning not working in first room, air conditioning very noisy in next room. Third bedroom good. Bar ran out of snacks, apparently because it was Sunday. It’s like service was on a day off.

Its architecture, history and grounds

There were cobwebs on windows and some marks on walls

Location and staff Particularly the Nepalese bar manager Shabash

Food below par Seafood buffet very week 4/10 Breakfast average 5/10

Good breakfast

Na

It’s old fashioned and comfortable. The beds are gorgeous. Bathrooms big and deep baths. There is a lovely garden to sit in and have impromptu lunch at any time. It’s very central, and on the weekend, parking is free.

The pool is inside and smells strongly of chlorine. Our shower leaked, but it had great pressure. Lovely toiletries and bathrobes, no balconies to speak of.

This hotel is really a very nice hotel to stay at and it was our second time staying at the Hyatt. The room was a good size and very comfortable with a great outlook to the lake. The hotel is in a really good location and was close to the lake and many attractions. The hotel served very good coffee and the room service meals were excellent.

Some of the front staff could have been a bit more helpful especially when checking into the property but not a major criticism.

Clean and quiet

Parking and distance between room and car park

The staff, especially Summer, went above and Beyonce to make us feel comfortable. They were sympathetic, compassionate and helpful when we ran into an issue, after having arrived very late at night. This was our first time at the Hyatt - we would often stay at a competitor Hotel when we previously travelled to Canberra - but the Hyatt staff have won us over with their service and we will definitely be back.

Nothing.

Excellent buffet breakfast and fast room service

A large skip bin directly outside our window. Worn out mattresses which are far too soft.

The ambience!

Hotel em imóvel histórico com excelente conforme é instalações. Quarto espaçoso, silencioso e muito confortável. Estacionamento no local.

I loved how friendly and helpful the staff were. The room was lovely and clean.

The breakfast didn’t match the standards for the property. The egg station made a mess of the omelette I asked for and my partner did not receive eggs cooked without any runny yolk, although saying that everything was yummy especially the pastry I had.

my room was downstairs. tired with a few luggage no one helped me and the only first thing reception asked me about was the payment.

Didn’t like this place much old building muds and dirt around the bathroom tiles. The backyard ground was actually higher than my room. Also interior room design had the TV beside my bed and when I asked reception a lady said ‘all the hotels are like this’ I said thanks for informing me. also needed assistant with ordering she said look for the QR code in the room. No slippers in the room. View was the worst I ever had also. Carpark also was not free. from the closest nightly free car park to your downstairs room is fairly bit of a distance. breakfast was not that exciting. chicken sausage and egg were the nicest ones I had. Dinner portion was like as big as two fingers piece of fish. One seafood night dinner was nice with nice food. Plates, cups and cutlers look and give not hotel feeling as they don’t look high quality.

المكان

السعر وكذلك وقت الخروج وقد تم ابلغهم بالحاجه الى الخروج بعد نصف ساعه من الوقت المحدد وتم اعطي الموافقه وبعد ذلك تم حساب مبلغ على التأخر وبعد المناقشه تم حذف المبلغ

Unique

Very good Lots to choose from

Mini bar prices are expensive Balcony wasn't worth the extra money

Breakfast was excellent

Pay for parking

Location. Building. Beds. Garden. Easy parking. Bar. Elegant architecture and decor.

Slow service Re asking for item in room- they forgot. Bar staff slow with drink to garden and later on in actual bar. Slow slightly down vibe not a happy one but friendly. Food very average in private dining room menu.

Lovely spacious room. Glad I booked the heritage wing as it was quieter. Lovely central courtyard for relaxing off heritage rooms.

Staff could have been friendlier, especially restaurant staff. Service very slow even though not super busy. Not very approachable.

Room was very good with excellent bed. Service excellent. Beautiful building

Nothing

Its beauty

Refinement, beautiful setting, stunning artworks

Couldn’t fault it.

the room and the cleanliness was really good. loved the amenities provided too. breakfast was good to although it could include some Asian foods for variety.

long walks to the room from reception or restaurants or the club house. senior people in the family had some trouble walking. the swimming pool could have been bigger and spacious

The beds the rooms and the locations

Food wasn’t fully complimentary

schoener Stil des Hotels, komfortable Zimmer, qualitativ hochwertiges Frühstück. Sehr aufmerksames Personal (dem Level des Hotels gerecht werdend) bei Gepäckservice, Rezeption, Frühstück).

bei Ankunft Mittags war es leider nicht möglich bei der traditionellen High Tea Time teilzunehmen - wie beworben. Obwohl der Bereich relativ leer war, wäre eine 24 h Vorbuchung notwendig. Trotz Intervention der Rezeption blieb es dabei. Für ein Hotel dieser Kategorie kein guter erster Eindruck.

Brilliant service from Duarte

N/a

Fabulous location, liked the design of the hotel, not high rise. Quite stylish.

There was a wedding on our first night. Our room 225, was directly above the ballroom where there was a live band playing. Although the band stopped promptly at 11pm I would have appreciated being advised of this at checkin and perhaps offered another room not over the ballroom. Thankfully no wedding on second evening.

Good facilities

Allocating a room at the topofastsurcase