Location

No air con

The location was great and made finding all the places of interest easy to find.

N/A

Location, clean, friendly

Being told you can book cheaper parking when already arrived and parked up. Only option was to leave car park and re enter

Great location, friendly staff and room was comforable.

Being in the city centre it was noisy at night time, even with windows closed we could hear the sirens. The room was rather hot when we closed the windows.

Perfect for our plans

Nothing

Very close to shopping Center and Docklands. 5-10 mins walk. Our favorite part of our hotel stay was the Breakfast, which had a very large selection of food- really great for fussy kids. Staff very friendly and helpful.

Room was dirty like it hadn't been cleaned. After going back to reception they changed my room straight away with no issues. I used to come here quite often for weekend getaways with the kids. And it always felt like a luxury hotel. Haven't been back for a while, so we were quite excited to come back. To our disappointment the overall standards of the hotel have slipped quite a lot. Rusty lamps in the rooms, filthy curtains and overall very tired and drab. Not what I'd expect for the price, as its not cheap. Some of the sidewalks leading up to the hotel are taken up by tents of Homeless people, with a lot of drunks and druggies up and around especially in the evening. Not the hotels fault- but just something to be aware of when going out with children. As we had some not so great experiences.

Central location Nice bar area

Bedside tables too small to hold glasses, glass of water, phone etc

Location fabulous.

I called the day before arrival to ask if my husbands 70th birthday could be noted with something in the room as a welcome happy birthday, I also mentioned he is a neck breather and although is not in a wheel chair he does struggle to walk far, I was asked if he would like accessible room but I said no I would just appreciate a room close to a lift etc. I said I would be happy to pay for his birthday to be acknowledged as this will probably be his last one and was reassured they could make sure something was done for our arrival. Not a thing, no mention of it. Put me off when myself and my child had to go to get celebratory bits. Toilet door didn’t shut, as soon as you sit down it comes open.