24 hr check in, the 11 am check out, location, the modern look and cleanliness

No microwave

Comfortable rooms right next to the Penrith Leagues Club, which had entertainment of all sorts for all ages. Lots of places to eat, lots to do, could happily spend a long weekend well entertained there. If you didn't feel like going out several of the restaurants in the Penrith Club could be delivered to your room via room service.

Not much, everything was great. There was no secure undercover parking, had to park in a public car park in the open, but seemed safe enough.

It was a very nice clean room , with a nice bathroom and toiletries , it had a nice outlook and very comfortable.

There were no opening windows or balconies so it felt a bit stuffy overnight

Couldn’t work out how to turn the air con on as it was cold

- Bed/Pillows were comfortable. - Block out curtains were appreciated.

- We chose the mercure, as it is attached to panthers & have stayed previously so we could just go straight from our room into the club. That is not the case anymore & you have to be a member of panthers to access the club from the hotel. We didn't have a problem becoming members, which we would of done....IF WE HAD BEEN TOLD THIS BY MERCURE HOTEL STAFF?! But we weren’t advised and were stuck not being able to access the club from the hotel...wondering what the hell we were doing wrong?! - What hotel doesn't have a mini bar?! - For that price point $250/night, we would hope for at least some water in the fridge?!

Everything was great service was excellent

Breakfast was poor

Put foxtel on

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