Pésimo servicio en recepción, instalaciones viejas, muy escasos alimentos, y mala calidad

Quantity and variety of food available. Staff available during meal. Freshly squeezed orange juice was delicious!

Love it.

No clear explanation about what is in the food.

Modern, clean and tidy. Views over Jerusalem.

Unclear which desk was reception or how concierge could help us.

Our old city view balcony room on the 10th floor was excellent with lovely views,but our daughters’ room on the 5th floor overlooking a main road junction were noisy from traffic.The view from the Bersnda restaurant of the old city was beautiful. The head concierge,Eviator,was outstanding-extremely helpful,knowledgeable and full of charm and personality. The guides he arranged for us (Hannah for the old city walking tour and Etai for Masada and the Dead Sea) were superb. The special bread station and staff member there at breakfast was excellent.

The service at breakfast was very lacklustre-inattentive and disinterested.Similarly,the lounge bar/casual restaurant staff on the night of our arrival were unwelcoming and unhelpful and the limited food we could order was very average in quality.That whole area needs to be made more attractive,with a proper bar-dated decor and furnishings with no character at present. The hotel seemed rather dominated by large groups at times.

Very friendly, helpful and attentive staff Kids loved the Funland Delicious and varied breakfast Friday night dinner and shabbos lunch were excellent

In hindsight would have preferred a room with a balcony

Everything the staff people environment !! Call Diana Hai

Breakfast was exceptional. Staff was courtenous.

I didn't like that there was a guest at the pool while we were eating was smoking in a no smoking setting. I told one of the waiters and he told him. Later that day while sitting at the pool the same guest was outside his terrace again smoking right behind us. I spoke to front desk.