Amazing hotel. The room is wonderful, big enough for be confortable and very clean. We Neves use the bath tub in hotels, but was so clean that we stayed almost two hours inside. The breakfast is complete and tastyfull and the location is perfect. Inside de the Mamilla Comercial Center, in front of the Old City and has an amazing view for the walls. The staff was very nice either. We really loved!

Allof the above

The location

Room to small for a couple. Pillows are flat! We ended up with 8 pillows. Poor lighting in room. Wash Room extremely small. This room is only good for one person. Air conditioning did not work. Wify did not work. No Youtube or nextflix available.

Breakfast was

Breakfast was outstanding. We stayed 4 nights and I did not repeat once what I had for breakfast.

Excellent

The buffet there's no variation

The esthetics of the hotel was phenomenal! The staff was friendly and the food was amazing! Great walking distance and location to attractions and for shopping! I will definitely be back and suggest this hotel to all!

N/A

Staff was beyond friendly, accommodating & efficient. Fact that mamilla mall with stores & eateries were next door was really convenient. Front desk was kind enough to warn us that our room wld be a tight fit with our family & show us options so we could decide if we wanted to upgrade.

Perfect stay.

Clean

Price

everything was great.

room size could have been bigger

Perfect location and extremely helpful staff

Exquisite hotel, exceptional service and facilities, unbeatable location in beautiful setting. The staff are all incredibly helpful and professional.

Location was few mins easy stroll to the old city

The hotel is slit into two parts .the gym being in a different building to accomodation The pool was indoor.down in a basement which is a shame

The localisation is amazing The common areas are really beautiful The room was nice (not incredible but nice)

The overall service was not good at all The happy fish was an horrible experience, both regarding the service and the food The service at the roof top bar was a nightmare as well

Rooms are nice location good

We came a group of friends from all over the world for a very special birthday celebration staying one night only in Jerusalem hoping to celebrate a very special evening. We discovered upon arrival that the main rooftop restaurant where we'd hoped to dine was closed that night and also the pool wasn't working. The rooftop bar was also unavailable for chilling and sitting in the evening. For a 5 star hotel which is so expensive you'd expect all facilities to be operational, and if not you'd expect it to be made clear upon booking and not appear in the fine print, or a different rate for such a night, or some type of compensation. Not only was there none of that, but the manager on duty argued with us upon checkout instead of hearing our discontentment and trying to resolve in a constructive way that'd make us happy. He only doubled down on his position thereby increasing our discontentment and making us leave deeply upset. I cannot recommend this hotel.

The location is great to walk to the Old City; the valet service works well if you have a car

The service lacks the attention to details that you woud expect from a 5 star hotel, for ex. The wine bar closes too early; the service at the rooftop restaurant is rough

location was fantastic. quality of breakfast was exceptional!

nothing

Location is perfect. Gym is excellent. There’s a great bar and breakfast/dining is very good.

excellent location, amenities and service

Architektur, Lage

Sauna

Breakfast was amazing And the staff very helpful.