Breakfast wasn’t good and for 90$ it wasn’t worth the price ! Was ignored on several occasions after asking for our bill while other guest were given theirs almost immediately after asking. Waited over 20 mins.

With the exception of maybe 3 employees, the staff wasn’t friendly and honestly i felt as if they were discriminatory towards us. We booked the ocean Villa suites and was promised so many accommodations that were supposed to be included. Was expecting better treatment from staff. Was completely ignored at the pool bar which was one of the main attractions of the resort. No one was attentive towards us. Was treated poorly by security and when asked questions pertaining to being a villa guest we were told that certain areas weren’t included in our stay, when in fact they were supposed to be after speaking with management. Our patio furniture was dirty our entire stay, smelled horrible. Service poor, staff seemed angry and not wanting to help. On 3 separate occasions we had to call to the front desk because our key wouldn’t work. When management came to Assist my fiancé was basically scolded by them saying this was the 3rd time they needed to come assist us as if it was our fault. Due to the rain our room was flooded as well. We almost slipped on numerous occasions. The room was outdated. Our terrace smelled like cat urine which we didn’t utilize at all during our stay. When told to staff nothing was done about it. For $3000 for 4 days was expecting a better experience. This was a celebratory vacation following our engagement.

The pools and beach front at the Fairmont were amazing. with over 4 pools to choose from, you can’t go wrong. The swim up bar is great as well.

The restaurants at the Fairmont were severely overpriced and the food was not great. We are at Cana for dinner and lunch and we’re pretty unsatisfied with the food. The service at these restaurants however was very good. Also, breakfast is steep at $40pp.

the property is really clean and the staff is very attentive.

the food unfortunately lacked flavor!!! like add little bit of salt and pepper… bland! bland! sad since property and staff are amazing!

The hotel grounds were beautiful.

Service was terrible. The staff was lazy.

Everything and the staff were phenomenal.

Book this hotel you will not regret it. Every part of our stay was absolutely perfect, architecturally stunning, amazing staff,5 star food and drinks and the perfect tropical beach and pool vacation feel. We 100% will be returning.

We had zero complaints

everything

Breakfast was the usual, not extraordinary, but good. All staff were friendly…. At restaurants, at front desk

Pool waiters weren’t easy to flag down. Rooms could have some touch up paint. Drinks were ridiculously priced.

Breakfast and bar staff were good and friendly

Ocean front villa was low grade, room was dirty around toilet, our patio stared into the hotel next door their gym.

location to airport was amazing! there were a few members of staff that were outstanding but most were non-enthusiastic.

needs updating. Lobby is so dark and does not seem fresh/beachy. Our room was beautiful but finishes were not complete and we had a leak from our ceiling that kept us up at night from the dripping. They also need to sweep the beach for seaweed - it was overwhelming and carried an unpleasant odor.

we loved the pool area and the access to the beach. All the staff we encountered were phenomenal!

Pricing at the restaurants were a bit high. I did not expect our buffet breakfast to be so expensive.

I loved the workout facilities. the room was spacious, bed was uncomfortable, room was stuffy and hot, a/c didn’t work right, staff was rude and very unfriendly, food was just ok, drinks were terrible and the pool was disgustingly filthy. I asked the bellman for a taxi on NYE night and was charged $45 to go to Hilton Caribe, a couple days later called an Uber and it was only $9, so I believe I was scammed by the bellman and taxis working together. Will not return or recommend this place.

Staff was excellent, rooms very comfortable and a great vibe

Food, same breakfast everyday was uneventful. would have expected better food options and was extremely expensive for what is offered

Good breakfast but over priced.

The hotel is just fine. the building is pretty old, so you’ll find yourself nice stay but be ready that it’s not new and clean. just because the building is old some stuff can’t be really clean. I found a hairs in the shower the first day we came. but then the person who cleaned our room the other 3 days was just perfect! very nice guy and did an amazing job!

old, not so clean

everything

nothing