Mercure Santiago Centro

Breakfast was fine, location is great. Staff were very helpful. Being given a BIP card to use during our stay was appreciated

Continual problems with the door cards. Had to get changed 3 times. Safe instructions only in Spanish so no use to us. Location is great, but lots of rubbish around, and didn't feel very safe at night because of the people sleeping in street outside

Staff were very friendly and helpful, particularly when I needed some assistance to call Australia to contact my banks due to a taxi scam. They were patient with me and my broken spanish and spoke English when needed. The waiters in the restaurant were fantastic and kind, and also allowed me to practice my spanish. And the food is next level. Great location. Central to everything I needed. Housekeeping services were fantastic.

Nothing - it was a great start to my south American journey

The silence at night. I could sleep wonderful.

No parking at the entrance of the hotel.

location was good, fine for tourists near by with wine bars and food options. Next to the metro so easy to then access other parts of the city via public transport

Dated hotel, well overdue a refurb, bathroom is grimy, bedroom furniture looks like Ikea from the 90s. Pool is very small also the vents from the kitchens blow onto the pool area so you can't stay for long or you'll ingest the constant smell of grease and cooking fats - not pleasant. The pool bar isn't always staffed either so can be hit or miss. The lift is the biggest issue, only 1 was working with no apologies made and it only holds 6 people before going overweight. We were on floor 13 of I think 16, so it took a solid ten mins every time we wanted to leave in the morning. Breakfast was a poor showing too, was ok but nothing spectacular, especially when you add the travel time to the 13th floor!