The Queen at Chester Hotel - Handwritten Collection

Excellent location for train travel. Room was large, clean & airy. Breakfast was adequate.

Bar staff need to be better trained. Had no knowledge of the spirit I ordered. My stay was marred by no conclusion to my problem. I left my phone charger-my mistake-plugged into a socket in my room. I was informed it hadn’t been found-strange-but they would check again and let me know. No follow-up received.

Good sized rooms and good Location

The parking charge was exorbitant. Whilst parking was advertised when I booked it, there was no mention of a charge that I recall.

We didn't have breakfast there

Restaurant was not up to standard. Staff very slow and took a long time for food order to be taken and served

Lovely old building. Great location.

When first arriving, we were allocated a room in a separate building that is connected by an annex. This part of the hotel is awful. The corridors were scruffy and not at all to the standard of the reception in the main building. We walked into the tiniest room, dated and scruffy decor, tiny bathroom and the tv was positioned that you could only watch it from a chair about a metre away from it! There were holes in the wall from brackets etc. I went to reception and explained that I appreciated that I had booked through Booking.Com but it was not what I was expecting and there were certainly no photos of these rooms on the page. They offered me an upgrade for an additional £25 into the main part of the hotel and it was lovely - a spacious and modern room. It's a shame that this information isn't available when you are booking and I would have selected prior to arrival.