Starhotels Tuscany

Car parking made unloading and check in easy. Tram across the street provided easy access to historic town centre. Food at the in house restaurant was excellent.

Lage, Ausstattung und Frühstück

Allesgut

Amazing location with tram stop just outside

The location and breakfast were excellent.

I have never written a negative hotel review before, but in this case, I was truly disappointed, especially by the way we were treated as guests. We had booked a triple room for three adults. The booking clearly confirmed a 25qm room with a double bed and a sofa bed with two sleeping spaces and a bathroom with tub and shower. However, upon arrival, we were given a standard room with only a double bed. When we asked where the third person was supposed to sleep, we were told this was the largest room in the hotel, and they could only offer to add an extra bed to the already cramped space. This left barely any room to move around, no space for three suitcases (all for €420 per night -including genius discount). Despite our clear booking confirmation, we had to accept this unsatisfactory solution for the first night. Only after an repeated request and showing the booking details again did the hotel admit that there were indeed larger rooms available, but not until the second night. We were forced to move rooms the next day, which involved additional hassle. There was no apology and no price adjustment offered for the first night. Breakfast service was also disappointing: cups and water bottles were often empty and only refilled after a long wait.