Breakfast excellent and location excellent, room clean and very spacious.

Nothing

Loved the spa and pool area. Enjoyed the quit time of the year. Staff very friendly

Food menu,(main meals, breakfast was good) more choice, but i know its the end of season and quiet.

The breakfast

The room & facilities

Convenient location

Staff were not particularly helpful, preferring to continue stocking the bar rather than check us in Pool was ok for kids but not great Whole place could do with an upgrade

Location excellent. Check in process very good. Spa facilities very good with experienced & friendly staff. Dinner in restaurant was very good, very friendly & helpful manager.

Buffet breakfast had good choice of items but think some hot items had been pre-cooked. Scrambled eggs were awful, completely tasteless & dry. Stacked Cups & glasses were tacky/sticky on bottoms. Bedroom in general was a bit dated & shower grouting wasn't the best.

Great location- so close to the centre! Breakfast was excellent! The swimming pool was nice. The entrance area for the hotel was lovely and well decorated. Bed was comfy. Loved that, as well as tea and instant coffee in the room, there was also a coffee machine (although we didn’t use this!) Friendly staff.

The carpet in our room was old fashioned and the room was not what I would have expected at a ‘Spa Hotel’- however the beds were comfortable. The jacuzzi looked like it needed a clean as some dirt had gathered on the step into it. The hotel seemed to be quite understaffed (but the staff who were there were friendly!)

Room was nice, breakfast was good

There was nothing I didn’t like

I thought the breakfast offered a wide range of appealing choice. Loved the pool and spa facilities in house

A swimwear quick spinner facility in the changing room. Residents not having priority over evening meal bookings.

Location was convenient for town centre.

Staff were fine, but didn’t appear to be engaged with their role. No assistance as to how to locate our room, no indication as to where breakfast would be. Also seemed strange that there did not seem to be corporate wear to identify who were guests and who were staff. Decor was generally tired and in need of attention. Location of sockets were not ideal i.e. not near bedside tables. On one side of the bed it was not possible to plug the lamp. However, mattress was comfortable. Bathroom was a huge let down and can only be described as dirty. Nowhere to put own toiletries either. Didn’t mention the bathroom on check out as we were not asked if we had enjoyed our stay or if everything was ok so it seemed rather pointless. Having stayed the previous night at a sister hotel which was excellent, it’s hard to see how this one could have been so different.

Pleasant staff lovely breakfast

Noisy outside room due to other guest until 2am

The location was great. The vegetarian cooked breakfast was really good.

Very creaky floorboards in the room above and the corridor. Kept us awake most of the night. Our room was on street level and we had to keep the blinds closed for privacy so there was no view. Paid a lot for a superior room but unfortunately I would not have said it was superior in any way.

room and bed very comfortable { were upgraded to double rooms as one original room was not ready} breakfast good location very good

one room was not ready when we arrived at 5pm., also being elderly we had a flight of steps to negotiate.

Hotel located just off main street in Pitlochry. Good breakfast. Nice jacuzzi.

Nothing

Very central

Staff were so friendly and helpful,Place was immaculate and was super comfy and relaxing .Will definitely be back next year as we have been coming to hotel for 4 years now.Highly recommend it.

Nothing

Friendly staff. Great location. Hot breakfast good choice.

Our room was not as advertised. Two dining chairs stuck against radiator which had no space to use. Twin room beds small. Radiator didn’t work. Swimming changing room needing an upgrade. One cubicle to change in! Surprised that the reception was also the.bar. Cold breakfast choice very poor.

Nothing

The most horrendously run hotel I've ever stayed in in my life. I've stayed here previously and had extremely poor service, but I booked this again in the hope it had changed. It has changed; unfortunately for the worse. I requested an earlier check in noticing the few dozen rooms still available at the point of booking the day before, and I was told I had to wait until after three which I do accept. However, upon arrival after 3:00, I was told I had to wait for the room because they were not ready yet. I wasn't on my own as there were a number of other people sitting round reception as their rooms were also not ready. I was told by the receptionist that of course it was not ready - “check in is from 3:00 PM which means it can be any time after 3” she claimed. I have never heard anything so absurd – does this mean it could have been 10pm as that is “after 3”. I think she needs to a lesson in English as one minute past three would be from when someone can check-in. We met a number of people at reception with the same issues. One particular guest was a young guy who had paid for a surprise for his girlfriend's birthday for champagne and balloons this had not happened and his weekend was ruined – felt sorry for the poor lad. There was also an older couple still waiting for the room to be cleaned from the morning. There was a large number of people waiting for the rooms before they could check in. The receptionist asked me if I wanted to see the manager. I said yes, but was told I would have to wait. I said I didn't see any point so I requested a refund. Looking around, I could see there was no point in waiting because this wasn't going to happen anytime soon. We then checked into a different hotel which had the same facilities but £30 cheaper per night and had a wonderful stay. Please avoid this hotel at all cost. Over the years, we have attempted to stay here on deals and coupons, etc. but it's not worth £1 a night.

Breakfast was awesome. Staff were friendly and always helpful.

More staff to cover and help other members. Very noticeable this Hotel is very short staffed

Breakfast was good, plenty of choice, staff very helpful

on more than one occasion the domestic staff did not replenish coffees etc, bins were not emptied daily. Due to the hotel taking payment too early my card was blocked, they continued to do this (at least 12 times) they finally informed me as I was driving home. I explained that I was unable to do anything till I got home but they continued to try.

Location was really good

We was very disappointed with the pool and spa facilities as it was very cold and there was lots of mold in changing rooms. Breakfast arrived cold and burnt when we did get served, but they never even came to take our order on one morning, which was disappointing. In our room it was really cold, window didn't fit properly so let it a lot of cold plus radiators only came on now and again so ended up quite cold at night. Shower became blocked and whrn toilet was flushed water came up into the shower cubical and then the shower became unblocked. Asked for a plumber but later was told nobody had even informed the plumber so felt very unhygienic using the shower afterwards. Unfortunately we had booked for 4 nights and felt like we had been well and truly ripped off as we did not get the break we had planned. Would not stay here again, in all very disappointed with our stay at this hotel.

Breakfast was adequate

This hotel cost me a parking fine of £60 because the receptionist on arrival advised me that if I wrote down my car reg she would ensure my car was registered in the car park. She didn’t and subsequently I received a fine of £60. When I complained to the hotel they said it was my word against hers and that it was my responsibility to check in my own car. When I advised I’d be leaving a negative review I was informed to “do what you want!” By an incredibly rude individual. The whole one night visit to this hotel has ultimately cost me £180 for a very average hotel …..absolutely avoid at all costs!

Going home no one wants to be there very bad at reception no one is going to stay if you can’t park car told no disability places first come free for all

Breakfast

Breakfast ok

Arrived Sunday afternoon Had a power cut at 6.30pm. Could not shower/wash Power did not come on until 10.50pm Not acceptable. Hotel should have back up. Person produced a few torches not enough for everyone. Our room was high up in the attic. Needed a torch as needed to take medication. Had to fight for a torch. Also next day after being out our toilet was not cleaned and did not wash cups or replace tea/coffee milk. Bin was not emptied either. This is not our standard of hygiene. We would like our money refunded. Wont return to this Hotel.

Room - bathroom stunk of the worst musty unclean drains smell I have ever smelt which made me feel ill I reported it to the desk they didn't seem that bothered

Friendly hotel with good food

Didn’t really effect me but the bar service could have been better

Location of hotel

Overpriced for the standard of room and breakfast. Shortage of dishes, limited selection. Notices and information by phone that the hotel is short staffed does not give a good impression. Dirty windows on 2nd floor.