The good experience process started with manager Mr Matsushita when we booked an ordinary room. He offered to upgrade us after we requested a high floor. The upgrade was totally worth it. Concierge Ms Oi then helped us with luggage and information. Both were cheerful, respectful and professional. We also enjoyed the staff in the executive lounge. We like to commend the executive lounge host Ms Wakaomi. When we visited the lounge , we saw Ms Wakaomi hard at work and yet took the time to ensure our comfort. Even Ms Wada from the in place cafe was very nice

We do not have complaints about any staff. However, there should be a communication card on how to use the toilet as the words on the bidet button are too small.

位置很方便，用餐，购物有很多选择，楼下有一个大型的唐吉可德。

房间面积有点小，特别是浴室。

The location was great, with amazing coffee just a few blocks away.

The “traditional Japanese” room we had felt fake, as if raised floating floorboards and room dividers were added to a standard room. This made the ceiling that much lower and the entire room felt cramped.

Well known brand delivers to expectations. Location might be far from the station for some, especially if carrying big luggage. However, there are many good budget friendly eateries and restaurants around the area, plus two Family Marts right beside it. There’s a Sugi tax free store and Don Quijote store a stones throw away, for your bring-back-home finds. One can walk to the main Nagoya Station (it’s a good 15 to 20 minute walk), but the nearest subway station (Fushimi) should also suffice. Breakfast has a good spread, however, like nearly all hotels in Japan, the choices never change daily. Room is larger than the average room in Japan, for the same price range. Staff service is exceptional, quick to respond to our every request (extra sheets, etc), and nearly everyone can speak English fluently. They can also hold your luggage for you if you have 2 legs in your itinerary (we stayed for a few days first, then went to Kyoto, then came back to Hilton for another few days). This was definitely a plus, since we did not need to bring all 3 luggage with us and we did not need to rent a storage locker in the station.

Breakfast options never change, as is the custom in most Japanese hotels.

Good room size with tatami, massive bathroom

Breakfast

comfortable , efficient Chinese restaurant was really good.

すたつふたいおうはよい

れいそうこぬるい！！！！！！！！ といれなかれかわるい あめにていすくない ゆかたよりないとうえあのほうかよい

綺麗で清潔感に溢れていました。

特段問題はない範囲ではありますが、名古屋駅から歩くと少し遠かった。タクシー推奨。