La limpieza y la atención del personal, muy buenos

Esperábamos más del desayuno pero no estaba mal y el Wifi malo sino fuera por mis datos no hubiera podido conectarme bien

Las habitaciones son super amplias y súper cómodas, el hotel tiene excelente ubicación me gusto!!

La ubicación, la atención del personal y la relación calidad precio.

El desayuno es normal, no hay autoservice de café y a veces no reponen a tiempo las copciones.

The location is superb, one can walk easily to many restaurants, stores and business in general in this nice neighborhood. The staff was very friendly and helpful. The room is spacious, with a nice bathroom and a buffet-style breakfast.

The beds could be softer. Also, the lack of climatisation can be tough, either for ventilation reasons or for heating.

Las habitaciones mega enormes 2 cuartos, 2 baños, 2 camas king para mi solo 🙌🏼🤣

En booking reserve mal la fecha y no quisieron hacerme el cambio teniendo que pagar el doble del valor de la habitación

La terraza

La cama estaba muy dura

La atención del personal de recepción

El elevador está un poco desprogramado

The staff were sensational in helping with directions and attractions. The breakfast was okay--I have traveled all over the world and the breakfast was average--I would consider this more of a continental breakfast as they served no meat nor were they able to make omelettes. I loved the top floor terrace with its incredible view of downtown Bogota. The location is excellent as it is near shops, restaurants, and convenience stores.

The breakfast was subpar in my opinion.

Todo estuvo excelente. Es mi segunda ocasión en el hotel y volvería sin pensarlo.

sus habitaciones, el servicio en general incluyendo la comida tiene mucha variedad para todos los gustos

Todo

No regalan agua de cortesia

Hot water in Bogota

No Netflix on TV Breakfast is just ok Walk through the parking garage to access my room.

Staff, Location

Nothing

PROS 1. The room was clean. 2. When I had to work in the basement office, the people at the kitchen where the nicest. They made decaf coffee (provided by me), brought a little warmer appliance to keep the coffee pot warm and brought other stuff for me to be comfy. Very much appreciate it. 3. Breakfast is nice. 4. The premises are generally nice and clean.

I stayed here for 3 nights. I would not recommend. At least if you expect for an actual Luxurious experience.
CONS 1. I booked a room with a terrace. The terrace had two plastic chairs. I wish it had a nice little living space, an umbrella… a space where I can take advantage. I felt expose and the view was mostly against the other building… so not worth if to me. 2. The room had stairs. I wished they had warned me, not a fan of going up and down to get to the kitchenette or bring up my food when I have room service. Or move my luggage. 3. The INTERNET WAS THE WORST. I had to work and it kept breaking signal, if you plan to work online or a simple good connection to watch Netflix, this is not the place. I even went to the «Private rooms» for meetings and the internet still failed every 10 or 15 minutes. Broke zoom calls, etc… 4. I make my own coffee and asked for a kettle or water heater. I only did not receive it, but every time I called to ask for it, they referred me to other department or ignored my request completely by telling me they’d find out and never got a response. 5. The food I ordered to my room was basic, not a restaurant I’d recommend. 6. I was woken up in the middle of the night by by a couple next to my room. THIN WALLS. But the worst part is that the place is close to a bar. People chanted and sang all night (3am). 7. No decaf offering. Again, I’m kind of used to it, so I make my own, but for a «LUXURY» hotel… not acceptable in my opinion. 8. I booked this place specifically for the gym and sauna. Sauna was off when I went one night. I was too tired to ask for them to turn it on. The gym was very small and in the basement… to be honest, as a woman, it felt unsafe. Any guy could come and assault me bc there’s no security. 9. You have to pay even for water. You can’t drink tap water in Bogotá… Am I paying for a more «Luxurious» experience and still have to buy a basic need like water? 10. The maid threw away my shower cap and my soap!

The room was ample with a terrace, and breakfast was decent.

A few staff members weren't too attentive. The rooms on the 6th floor are very stiff and dangerous.

Personal en general.

Fallo el wiffi

Good location, walking distance to Park 93, shops and restaurants.

Breakfast sucks

The shower was exceptional. Breakfast was ok at best, but there are a lot of options and it's self-serve, so no limits to your intake. The room and bed were large and comfy. However, the room we stayed in required going up stairs to reach the bed, so I don't recommend this configuration for people with limited mobility.

Calling this hotel a "Luxury" is a huge misnomer, especially considering where it is located: essentially neighboring actual luxury hotels (like the Marriot). When we arrived, even though it was well after checkin time, our room was still not ready and we had to wait an extra 20 minutes outside our room while cleaning staff rushed to get it ready for us. This was quite an unwelcome welcome, considering we were exhausted after a long trip. When we asked for a hairdryer (the room came with an ironing board, an iron... but no hairdryer, so you had to ask the reception). Staff took almost an hour to get the hairdryer up to the room and when it arrived it was unusable, as it was so dirty it actually gave me allergies. On another note, although staff tried to be helpful when we asked the front desk for help, they generally misguided us. Finally, there was a building under construction directly outside our window. Although they were supposedly noise-proof, we were still woken in the middle of the night (who knew this was allowed?) and early in the morning with construction noises... And we had specifically requested a silent room.

this property is clean. we were 3 two double beds. to my surprise- the room is huge. like two rooms plus area with a table. big beds. smell good. two bathrooms- staff very kind. They helped me to print my e-tickets. breakfast was good - servers very kind - spectacularly Ana, one of the waitresses. that girl should be working like the front desk - she likes to attend to people.

there is a couch in the second floor in the hole way. it’s really-really old and dirt. it gives a bad appearance to the cleanliness of the hotel

Location is amazing!! close to 93 and Good Food and excellent places..

Windows screens

The room was vig and confortable.

No hair dryer in the room and no ramp to go iut with suitcases

Everything. Good hotel, near park 93, good breakfast and very big rooms!

Nothing.

We had booked a suite and it was huge. The only issue is it is located through the garage, kinda different. But the accommodations were really nice. The breakfast was really nice and the staff were always pleasant and helpful. The location was fairly good for where we wanted to located.

room, location