Staff, food & location

bathroom

Breakfast fair, location very good

No drinking water in room, Air conditioned deficient

The room, bathroom and location was great. The staff was very helpful.

Clean & easy. Mario received us with a warm welcome

Overall experience is quite nice, room/swimming pool/restaurant/staff. If we have chance to visit Lima again, we would choose same hotel.

cuarto cerca al ascensor, imposible dormir

I would like to report that there is false advertising on the Novotel Lima San Isidro page that has rendered the plan for our stay impossible. The lesser problem is that the phrases "swimming pool" and "indoor pool" are mentioned 6 times on the page - 2 of these mentions notify you that it is closed and the other 4 don't which is why we had booked this partially for the pool. As it does mention somewhere that the pool is closed I can largely overlook this - there’s no water in it. The clearest case of false advertising is the claim to have a spa and wellness centre along with massages available. I asked the receptionist for the spa menu as we were planning on relaxing by the pool and getting massages with our day. The receptionist informed me that the spa has been closed for years, I asked why they claimed to have one to get me to book the place and I didn't get a satisfactory answer. Hopefully the hotel corrects their profile so other people don't get duped also.

The staff wasn’t rude or anything but I didn’t felt comfortable when I asked for something, like they didn’t have that warmth to service.

The staff are wonderful service

N/A

I liked the location of the hotel. Felt safe at night. Room was comfortable and the food was amazing! Staff was helpful. Pool was clean and fun. Would definitely stay again next time I visit.