服務人員有經過訓練，英文有一定程度，溝通不是問題，服務態度也很好，樂於解決旅客的問題。飯店有露天溫泉及健身房可以使用，露天溫泉乾淨舒適景色很好。房內床很大很舒適，沐浴乳品牌香味很香。選擇陽台房型的旅客，景色很好，海雲台沙灘一覽無遺。

價格偏貴

Top location directly on the beach at Haeundae. we had an ocean view romm with balcony, chairs and table. 2 minutes to the beach.

We also had two rooms with city view, strangely, those balconies did not have chairs or table. One of the three lifts was broken during our stay, and you had to wait forever to finally catch a lift, which then was also full to the brim with people. This did not really imprve when the third lift became operational again.

View, location, pool, lobby bar

Small breakfast size

Second visit since last August. Unfortunately, it was rainy during our visit, but the spa was beautiful even in that weather, so we were delighted. The speakeasy bar, which seemed new, exceeded our expectations, highly recommended. All the staff we met, servers, concierge, receptionists and housekeepers, were all very friendly and helpful.

We stayed in the main building this time, which was quite different from the Annex. We understand the building is old, but it needs some upgrades. The wallpaper was peeling. The lifts were very slow and shakey, and one was out of order. Often we had to wait over five minutes for a lift and could hear others complaining as well. Would go back, but stay in the Annex.

Amazing location, large rooms, luxurious hotel

Expensive

Our stay could not have been better - the rooms and facilities were excellent, really spacious and comfortable. The gym and sauna were exceptional and a real highlight for our stay. The hotel is right on the beach and next to some lovely restaurants. It’s a bit far to central Busan but honestly the location is so lovely it’s a minor thing. Also, the staff were fantastic - the reception and porter team (it seems unfair to call such professional and helpful people porters but I don’t have another word!) were so kind and did their absolute best to assist us with anything we needed. We can’t wait to return!

I liked that the property is a few feet from the beach.

I didn’t like that the room was so hot! Guests can’t control the air conditioning. it was totally HOT! so uncomfortable that I had to ask for a fan.

The location and facilities are great. The staff is exceptional, friendly and always happy to help

The layout was not clear, even with the map they gave us. Some more signs to indicate the connecting corridors between the main building and the annex would be great