Not as impressed with this hotel as others on the trip. Nice view from hi-floor room. Pool is good but somehow looks bigger in the photos. Jason on the concierge desk was excellent

Different levels between bathroom and room meant we both cracked and bruised our toes! Really strict weekend restrictions on pool access was annoying. Overall the property felt tired. Not the most convenient location.

Absolutely fantastic property. Amazing room with a view of the city and the pool, great pool facilities, great location. True 5 star experience.

Great location in center of Busan (not close to the beaches but easy access via subway) Big hotel with lots of room and attached to the Lotte Department store Pool facilities includes gym and onsen (paid extra to have access)

The room and bathrooms are abit dated but clean - could use with an uplift Carpets were worn in the room - could use with a replacement

The room and bathroom were big and the view was fantastic!

Check in - firm 2pm.

The property is very large with spacious rooms; it is a bit dated but they try to offer 5 star service

The facilities and all the rules and restrictions really left us with a very bad impression and actually ruined the stay for us. The pool is so restrictive and so many staff hovering in the pool area makes it impossible to enjoy…you cannot move the chairs, no cushions for the only free places to sit …the gym restrictions also are a total pain. Your entire room can only access the gym once per day so if you habe 2 people in your room you must coordinate to use the gym at the same time. The concierge service rarely knows any answers to your questions …not a true concierge service. I would never stay here again…totally over priced

The view from my level was amazing

房間乾淨舒適，浴室很大，房間明亮度很佳，讓女性需要化妝很方便，床很好睡是旅途勞累時最佳休息的地方

Location, facility and friendly staff

Nothing