excellent location . beautiful decor fantastic secret garden

the outside,friendly bar staff and the location

room 12,we where initially put in here but I requested a room change as it was basically an attack with no windows,very run down.Thankfully we got moved to another room if not I would have just looked for different accommodation. room 12 should not be allowed to be rented out,especially at £135 a night I would not have paid d £35

good location. easy check-in. lovely staff. cleanliness is superb.

our supposed to be double bed is just 2 single beds put in together so there is a gap in the middle which is uncomfortable. but other than that we had a lovely stay.

Greqt rooms,friendly staff, excellent location and fab breakfast

Ideal location. Stunning building.

Basic rooms with poor lighting

great hotel with secret garden

service was exceptional nothing was too much trouble. breakfast is fabulous lovely coffee and you can sit outside too which is a nice touch.

only the stairs as we were in the top floor 😅

Staff couldn't be me helpful friendly and polite

Location

Requested a quiet room however i was located in the the room directly above the public house.

Comfy room, good central location, helpful staff. We were only staying one night en route but we would stay again if in Chester. Excellent breakfast as well

Nothing really except the access to the room which couldn't really be changed. Liked the cheerfully decorated outside breakfast room but could hear workmen arguing next door which was intrusive.

Conveniently located close to town centre.Lovely outside bar/garden.

The bar and dining area are lovely but the hotel lets itself down with the rooms.They are dated and need modernised. To be fair we stayed in a family room so can only comment on what we booked.

Helpful pleasant staff. Slow attention being served afternoon tea. Frequently had to ask 2/3 different staff members for assistance. Afternoon tea very tasty but had to ask three different people for plate of chips that were ordered. They arrived when we had almost finished the meal.

More attentive staff. Have an identified member of staff instead of several who didn’t seem to have any continuity. Room 14 was at the top of the building which caused both my husband and myself a lot of pain as we are disabled. This was not mentioned in the booking details. We tried to minimise the number of journeys we made up to the room as it caused much discomfort. On one occasion the key card did not activate so we had to make an unnecessary trip up and down, the staff made no apology for this. No storage space resulting in having to keep our clothes in suitcases on the floor. Inadequate hanging rail is no substitute.

The decor inside the bar area is beautiful unfortunately the rest of the hotel disappoints

Our room was very dated with marks and holes in the wall . The shower was dirty with cobwebs

good location

lots of stairs

very stuffy & hot at the very top of the house in the attic

Friendly staff. Excellent breakfast

The room for 4 people had only a tiny window, had to keep the fan working whole night

staff excellent , great breakfast

we were down in basement and there was a lot of movement above in the morning very early.

The location. Was great. A nice hotel.

Shame it didn't have air conditioning. We came at the hight of a heat wave and stayed on the top floor. With only a small window and a fan that didn't cover all three of us staying.

Secret Garden was lovely. Room was spacious and did what we needed. Good location to explore Chester

Room was a little tired, one tiny fan between 4 people on one of the hottest days of the year. Extra £17.50 per person for breakfast is absolutely disgraceful.

Comfortable small room with good view south over rooftops. Lovely breakfast in the new "Secret Garden" which I hadn't seen on previous stays here. Friendly staff. Good central location for exploring Chester, mostly within walking distance

The bathroom was one of the tiniest I've seen in a hotel room. Walls are quite thin on the top floor.

The cooked breakfast options were created to order, ensuring freshness,and there was an excellent range of choices. The staff were very helpful with their local knowledge to answer our queries. Nothing was too much trouble and they offered to bring breakfast up to an unwell member of our party one morning.

fab location. Secret Garden is amazing. Room was perfect.

accessibility not great - lots of stairs.

Good breakfasdt.

Everything else!

The location was great,and the breakfast was superb. The staff were very friendly and extremely helpful.

Maybe two fans in the bedroom as it was a hot evening and one fan didn’t make much of a difference even with the window open. Some members of the group struggled with the stairs to the top floor.

The property is beautiful from head to toe, inside and out and very reasonably priced given the luxurious feel and central location. The staff were incredibly helpful and friendly also. The room was a nice size and the beds were comfortable. The room had a kettle, an iron and plenty of plug points (which is where other hotels I’ve stayed in all failed).

I am being really picky here but there were two or three things that stopped the stay from being a 10/10. Firstly, the person in the room above us was pacing all night and the floors creaked (it’s an old building). Secondly, unfortunately, we were in a room at the front and could hear traffic at night even with the windows closed. It wasn’t loud enough to have been a problem for most but I am sadly a light sleeper. Lastly, we thought we only had one set of towels to share because the other set were under the wardrobe area. We didn’t spot them until afterwards. It would have been better if they were folded and placed at the end of the beds in my honest opinion.