very nice staff and comfortable rooms

gym did not open early enough. 7am opening would be ideal

staff friendly, welcoming, & attentive. room was spacious, comfortable, & everything worked well

small areas of maintenance needed attention

The location.

Breakfast was Soso. Definitely not a five-star hotel at most, four-star.

The sauna was nice although there was no wifi there. The steam room was also good. When we arrived, the room had a lovely view and was clean and tidy. The pisco sours at Santa Brasa were good.

The check-in is way too late. In fact, we ended up entering the room at 4:15 pm. I have never seen such a big gap (4 hours) between check-in and check-out. They were super inflexible in letting us do an early check-in or late check-out. The pool/sauna are only working until 7 pm so if you are going for one day you will only be able to access the pool/sauna for 2h 45min (considering they gave us the room at 4:15 pm). The pool was full of annoying children who were splashing everyone else. The parents would not say anything either to stop them, so the whole situation was quite crass and tasteless. We ended up leaving the pool after a bit and going to the sauna. However, the saunas were separate by gender. I went with a female friend so they basically forced us to be by ourselves if we wanted to go to the sauna. The vegetarian options at Santa Brasa are pretty scarce and there is no other restaurant in the hotel. You also have to wear a shower cap at the pool but they don't tell you in advance, forcing you to buy the world's most expensive shower cap. It was generally disappointing, I would not go again.

The facilities are very old and limited. I didn’t feel like I’m in a 5 star hotel. Too many restrictions because of COVID. annoying for traveling and holidays.

location

that I was not able to use the facilities that I stayed at this location for - Casino

location

the outside patio was very dirty. empty plastic bottles and lots of bird stuff. the A/C could not be set to cool. had to have the patio door open - talk about dangerous. Also, I tried going to the casino with a temporary pass to go around from the Chilean government, but I was not allowed to access the casino. Breakfast had a limited selection of items.

The staff was cordial and helpful. Very good breakfast, a nice assortment of food.

It’s very old. It’s in need of a remodel. The cleaning could be better.

The staff was very welcoming

No seats on the balcony, no provisions to have a cup of coffee in the room

Good breakfast, surrounding park was kind of sad, bad maintence