La disposición del personal, la habitación hermosa con una bella vista, y las instalaciones en general.

El room service nos pareció sobrevalorado.

Ubicación e instalaciones

La atención regular, en especial por la mala recepción de María José ( no nos dio su apellido)

Todo

Nada

Spa, piscina y restaurante

Limpio

El staff demasiado pesados, especialmente la manager del Lobby

Great location

The staff is very rude and does not care about clients. The shower just has cold water and staff told us this is the temperature they manage. Seems the are trying to save money at any expense. They offered us lower room with no any apologies

The View was absolutely 💯. The food was very pricey but good. There is beach access adjacent, it isn't private though, so if you think you're getting a private beach with the hotel, you are not. The pool, gym and spa were great too.

Our sheets had stains both the bed cover and the overlay. The heater was clanking all night. We wanted to hear the ocean, instead we heard clanking all night. We had to go and get our keys re-scanned 2x in 3 days as they would stop working. The main walkway to the beach was being repaired, which isn't the hotels fault. But made it harder to walk around. Most people j-walked across the front street to get to the other side. A fun risky activity every morning and evening! Overall, for the price paid, it was not a 5-Star experience.

The view is amazing Excelent breakfast Comfortable room

The shower coulde be better

good restaurants and efficient friendly staff

It was a great place to relax before our cruise. The terrace was perfect to sit and read our books enjoying some drinks and snacks. Bedroom was a good size with 2 comfortable armchairs. Nice bathroom with separate bath and walking shower. The staff were very friendly.

Small things. Service on the terrace is very slow and you have to download menus on your phone for all restaurants. Plus prices on the menus didn't match what we were charged.

Everything! We have been all over the world and this was the best hotel we have ever stayed at!

Spa

Comida bar farewell

Check in took ages and we had to ask for additional staff. The gym was excellent, although the outside pool was closed due to the weather. The location is not great though unless you want to stay in the hotel. It is a long walk to any shops or bars and the hotel bar is not cheap. The pavement from the hotel into Vina Del Mar is currently closed and walking the one narrow side that is open is impossible with people walking the other way. we wouldn’t go back but if you want to stay in the hotel then it may be a good choice!

The location

location and restaurant “Olas”

lack of attention of staffs. poor amenities facilities sub-standards for such hotel fees paid not matching expectations see also that room lack of basic investments - bottom of bathroom decaying- switch shower not working A shame for such hotel!

Locations is perfect. Services and staff at a very high level.

upscale hotel with fantastic views would stay here again.

A gift/snack shop would be nice

Great views, food was fine. Like the back patio bar area. Overall enjoyed the stay. Valet made the parking convenient.

no resturants within walking distance.

The view and location are excellent, staff is friendly and helpful.

The building is a bit tired and could use a refurbish. Door handle was wobbly and broken, grout in the bathroom shower area needed work, carpet in the hallways was tired, little dents on walls, bathrooms in the rooms were clean but could use a refurbish as well. Service at the restaurant is good but the food itself is poor quality. Even simple dishes like Spaghetti Bolognese and Fettuccini Alfredo are butchered. There are numerous canned sauces that are much better than the product produced at this restaurant. Bottom line what you are getting is a great location and view with tired old rooms and poor food. A Sheraton should be better than this. In general I find Sheraton’s to be pretty good quality, this was definitely the worst Sheraton that I have stayed at in terms of room quality and food. Again, the service was good here.

Bedroom view to the ocean

Parking access

Great location, Very good restaurant and most of the people very nice

I ask for late check out and with no reason the person deny. I was running a marathon so would be difficult to make it exactly on time.

View, swimming pools, terrace over the ocean is wonderful

Would recommend to get advice on better house music...