When was doing my reservation I requested a crib for my babie, once I did my check in I requested again, never gave me the crib, called to guest service and they said to bring the crib in 15 mins but they never bring it

Rooms are clean

The hot water at certain time

Nice accomodation and rooms. Didn’t spend enough time at hotel to make use of facilities.

A little walk from the central area.

it was clean it had a restaurant it was centrally located walking distance to major areas

not much

Location is great

AC fan control

Staff very kind at front desk, bellboy and valet parking.

Poor service. Almost nothing available in the pool bar and no people to attend the Caffe.

Good wheelchair-accessible room. Amazing breakfast. Wonderful staff My only issue was the temperature of the air conditioning through out the hotel. It was very cold making it impossible to enough any of the public spaces. Fortunately, I was able to have it turned off in my room

less air conditioning

The location, service and overall was excellent.

Location was OK

Wrong room assigned, 2 rooms not cleaned, breakfast was very bad, poor service quality, laundry service is bad

People were very kind, it was clean

The only reason why we stayed at the hotel were the tennis courts that were not working at all! When I called to ask before booking the rooms no one mentioned anything about them being serviced. Also we stayed over Christmas, the dinner was $1,800pp and the dinner was terrible. Same service as the morning + 3 extra plates and no music no drinks no nothing. Wayyyyyyyy over priced for a buffet. They sent us to bed at 10pm on Christmas, like REALLY MAN? FOR 1,800 A PLATE?????

the location, shopping, and restaurant nearby. Check-in was a Headache and a Nightmare. The service staff was Excellent. The foul-up at Check-in when the Hyatt stole my money and made me pay double was outrageous. The Christmas decorations were beautiful. The General Management took NO RESPONSIBILITY for the foul-ip or their illegal machines. I am still out several hundred dollars that the Hyatt Regency has not returned.

Check-in was awful and dampened my entire weeklong experience. I will refer this situation to Profeco and will no longer recommend the Hyatt Regency Merida to the world.

front desk service and hospitality of all staffs

comfortable rooms