The food

The club

Staff are professional, top notch! World Café Buffet is Excellent! Adia and Devon are great Concierge! Dewayne Bartender at Barracuda Bar should be a stand up comedian, he made me laugh every day!! We were in the preferred club group and loved the daily E-Board that kept the activities and news at our finger tips, and the rotation of a small buffet all day made it a fun bonus!!

The options for a Vegetarian are limited, to salads, pizza and fruit. Each restaurant such as French or Italian has few entrees and its not even authentic for each cuisine. Too many issues with maintenance such as shower heads, no lights, things not working or upkeep is lacking. the St. James Resort you can visit has same type of food, so that's boring. The Breathless resort we also has access to was nice to look at but the staff was rude and SNOBBY! Also many chairs with arms such as the French, Italian and Club lounge in Wild Orchid were not able to accommodate many plus size people as I ran into many people complaining (30 or more) in my week stay.

The staff and ambiance

The big cockroach I found in my room

The air-conditioning work very well

Stains on my sheets and blanket. We had to kill a roach in the room. Would've been nice if the room had a small microwave since room service food came cold.

They switch my room From king bed to two double it was our anniversary and we had to sleep in separate beds

Beds were hard and neighbors loud

The food was terrible, had to queue up for an hour and half to eat at The Blue Mountain restaurant. All the restaurants were poor !!! Disappointing

n/a

Dinner at Bordeaux was fantastic, the pool bar was excellent and the hotel reception staff were efficient

Nothing

nice property and clean facilities

I fell on the property and broke my ankle so I need to cut short my stay to return home to seek medical attention. I tried to ask for a change in my reservation and a refund and the hotel staff said they cannot do anything as I have made my reservation through booking.com. when I contact booking.com they said it’s the hotels’ discretion to handle such requests. I am okay with no refund but not ok with parties playing games and pushing me around especially when I am injured badly.