The entire experience was fantastic. Really friendly, knowledgeable and approachable staff, the room was way bigger than expected, everything was clean and the furnishings and decor was actually pretty on trend and quality. THe location is fantastic and we used the tram to go to the South Melbourne Markets, the Sea Baths and also walked a little way to the Adventure Playground. My kids and I loved it.

Good location. Staff are friendly and nice.

Beds were great

Smell of the dorm

It was quiet and clean

The shower head is broken and sprayed everywhere. There were no batteries in the split system remote.

Cleanliness and spacious

Staff were nice and helpful

if you stay here you have to bring slippers and hair dryer. So inconvenient! Bathrooms are so cold in winter because there’s no window. it’s just a few wood bars with large openings. No place to hang your clothes when you take them off to shower. No indication of whether a restroom/bathroom is being used so people keep trying to open the door violently and I was scared a few times. No lock for lockers. The wood stairs and floor are very noisy. It was a nightmare. I will never come back.

Was very clean and quiet

Hard to get out of st kilda for an early flight but I guess that was my fault for not checking properly.

There has so kind staff I love it

Nothing

Other guests gathering around the hostel were polite people.

We have been to a few hotels the month we were in Australia, ranging from 5-star hotels to mid-range ones, and finally, this one which was utterly the worst experience with a very rude receptionist and unclean ugly room. When we arrived (May 25th), there was a short-haired woman sitting behind a tiny laptop who didn't acknowledge us. We introduced ourselves and ask whether she is the receptionist of the hostel, she nodded her head without saying anything or asking us to wait. A few minutes of silence passed while she stared at her laptop, then we asked whether she'll check us in, she got angry and rudely said you have to wait. We then waited more, and finally, she asked for documentation. We told her you have already sent us a WhatsApp message asking us to install a separate app (Selina Hotel app) and do a mandatory check-in before arrival. In addition to the name and passport number of guests, the app also asked about private info such as where we come from, where we plan to go after this trip, etc. which a hotel shouldn't ask. We asked her why is this the case. And this seemed to trigger her even more, she first lied about it and said that the app is optional, then we told her the Whatsapp message specifically said it is a "must". Next, she changed her tactic and said "Yes, you must do it to save my time so that I do not have to type your info in the app". And she continued like this... To the management of this hotel, please train your employees to acknowledge the guests when they arrive, politely ask them to wait if you are doing something else, then when they inquire about the app asking for private info, explain the reason (or lack of it in this case). This shouldn't be too difficult, especially for someone whose job is to treat people with respect.

Activities, friendly staff. Clean

Doors close to noisy

Nice hostel, dorms are large and comfortable, black out curtains around each bed which is good for privacy.

Dorms on the first floor are quite loud from noise from the kitchen / front room area

Good and affordable options in cafe Nicely decorated Good location Helpful staff

Bathrooms unclean Shortage of cutlery/cups/bowls in kitchen

the location was good, close to tram to Melbourne and to St kilda beach and town. staff were very helpful and friendly. rooms were very comfortable and the big bathroom was amazing. very social also with events going on in the evenings.

Sleep very well, and roommates are quiet.

The toilet and washing rooms...well...could see many empty shampoo or body wash bottles.

Everything and I extended my stay!

i thought the bed and pillows were very comfortable, i liked that you have a curtain for privacy. the decor was nice, the atmosphere was chilled and i like that the lighting wasnt too harsh in the common areas so you could relax.

the common facilities could have been cleaner. the kitchen i didn’t want to use as it was dirty. the shower cubicles and sinks needed more regular cleaning.