Hotel Casa Veranda Guatemala

Everything

The location is excellent. The staff was very friendly and helpful. The restaurant at the hotel is great. Every meal was delicious.

the location, the room was well appointed. .

Last morning when I checked out on June 21, Sunday, very early on the morning, about 5 a.m. I requested a Refund of $ 17.00 for the 3 breakfast that already I paid on Friday when I checked in. I used 2 breakfasts on Saturday morning, but never had 1 breakfast on Sunday. The employer, a man,who was sleeping on the chair at the front desk when I was ready to check out, told me that he don't have " the authority to provide me with a refund." He told me that they ( the hotel) will refund my debit card.I explained to him, that I did the payment of three breaksast with cash. Any way he refused to Refund my money, of a breakfast that I never had. I argue with him, but was useless.

Great location, spacious and comfortable rooms. That checkout wasn’t until 1pm.

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