Limpieza y amabilidad del personal muy bn

Que el agua de la piscina estaba sucia y el horario del cierre no me agradó. Y el baño en general no me gustara que tengan dos puertas

Room was exceptionally comfortable and bed was the best I have slept in for months

acomodações super confortáveis. localização segura.

o café da manhã não está incluso na diária, café delicioso, mas de valor bem considerável.

la piscina muy bien en general, solo q los vidrios de la alberca muy manchados y sin mantenimiento.

This is a beautiful property and the staff went out of their way to make us feel welcome and cared for.

Exercise facility was just okay. It could use some updated equipment.

All great!

Everything was more than great

Muy buena ubicación, habitaciones muy cómodas, gimnasio bien equipado, el bar del piso 16 tiene muy buen ambiente pero lo mejor es la calidez de su personal.

No hubo nada que no me gustara

This is a great hotel! I wouldn’t expect anything less from a Hyatt so no real surprise there. It feels much more generic than some of the more boutique hotels we stayed at in Guatemala that really gave you a feel for the culture and architecture of the country, but everything felt new, looked high end, and was tastefully decorated. We arrived in the late morning (around 11) and even though check-in is at 3pm they got our room ready for us quickly and allowed us to check in early (at no extra charge) after just a slight delay. This was completely unexpected and amazing! Other pluses about this hotel: The neighborhood it is in (Zona 10) felt safe to walk around in at night, the rooftop lounge and pool are gorgeous, the restaurant food is pretty good (and there is a decent selection of vegetarian options), and there are motion activated lights by the bed that provide a little bit of illumination without lighting up the whole room if you get up in the middle of the night. The rooms are quite large with huge windows and the shower had good water pressure. Lastly, the hotel throws an awesome New Years Eve Party! The restaurant had a fantastic buffet and live entertainment, and then up on the roof there was a DJ and drink service.

There is no door between the bathroom and bedroom and the bed is right beside the half wall that the sink is up against so if you are up early getting ready the light and sound from the sink area will likely wake up anyone still in bed. Also, rather oddly, the room did not contain a safe (there was a mini-fridge though!). Lastly, be warned that the elevator doors close very quickly and do not appear to contain a sensor as one started to close on me and did not spring back open when it hit my arm.