Superb location, great beach, awesome staff

Lack of cleanliness and rooms in need of renovation.

The staff were truely amazing :) The pool and beach are fantastic for younger families.

The property needs some love and attention but not too much to get it back to where it needs to be. Don’t get me wrong, it’s certainly not terrible and everything is clean and tidy. We spoke to the general manager while we were there and the upgrade process has began.

Sure the hotel is a little tired in places (soon to be refurbished)..but the staff (all, not just some, but especially Front of House) were exceptional. By Samoan standards too (and Samoa is known for its unwavering hospitality)

If you are staying here, you are best to rent a car. Location is away from everything but the airport...which is not necessarily a negative

everything

food was bad value for money but not too bad.

the grounds and beach

na

The staff were very friendly, helpful,and accommodating. The daily breakfast was delish with the rooms being very comfortable :)

Having to leave

We loved everything!! From the moment you arrive you are treated like an old friend. Every single staff member was so friendly and hospitable. Our room was spacious and beds so comfortable. Beautiful grounds that are picture perfect...from the beaches to the pool. Breakfast buffet was fantastic with plenty of choices for everyone to enjoy. Dinner was great with a choice of either Fine Dining or a more casual menu. Bar makes delicious cocktails that are lovely to sip on sitting around the pool or beach. Pool has a swimup bar as well as smaller kiddies pools. Volleyball net also setup poolside. FiaFia night was awesome!! Must pay a trip to the Day Spa for a heavenly full body massage...what an amazing experience, highlight of my stay. We cannot wait to come back to stay at Sheraton Beach Resort!

The fact I had to go home

Great pool, friendly staff, great place for us to meet up with local friends and have dinner. Comfy beds Lovely setting So close to the airport ( we arrived at 1am) 10 min drive away and yet we weren't aware of any noise from air traffic whilst we were there

Had a difficult time getting towels, soap, shampoo and conditioner - started off with only 2 towels and a little bottle of conditioner when we moved into the room .... asked 4 times over next 24hrs at reception for these items with items - with no luck - though each time we requested it was was written down as a we'll get onto that ! Finally the night before leaving the lovely lady at the desk (asking for the 5th time ) said sure - and reached to the store room behind her and got us all the items !! However this was only a minor issue and didn't over shadow our great stay

It was the perfect stay after my week tour through Samoa. Comfortable with beautiful sandy beach

We booked a Deluxe King Room With Ocean View and were out into a Twin Room so had paid extra for nothing

The views were awesome.

Average menu.

location to airport and beach. staff provided excellent service.

bed sheets didn’t appear clean, glass on balcony door dirty and smeared. Just that additional detail missing.

The pool area, beach and dining was really good. Breakfast was amazing and nothing was a problem if you wanted something different to the buffet. The staff and management couldn't be faulted...friendly and so helpful !!

We realise that Covid has really affected this Resort, and certainly know it's getting back on its feet but maybe the rooms could be tidied a bit, nothing to do with cleanliness but they are a little shabby for the price and under the 'Sheraton' Name. Wasn't really a problem to us but could be better. Would love to see the beach sports area happen with paddle boards canoes etc

close to the ferry/wharf and has a pool

abit wornout

Staff friendly, pool and sea were great. Close to airport and wharf. Buffet breakfast was nice and a good variety.

Both rooms we had were but run down and in need of a good scrub. Bath towels were a dirty white colour.. bathroom hand basin was blocked. When having a Pacific Island food buffet would like it to at least 3/4 Island food.

Friendly staff

Bath had not been cleaned sheets were not fresh and changed

The staff were amazing! always there to help when needed. Pool and beach was beautiful of course, loved our swimming moments

A lot of the facilities were out of order, this was definitely frustrating as the website advertises that they are fully operational. No access to water activities, tennis court and kids area not operating, spa wasn’t operating, pool bar and bar was closed. All of these weren’t operating however the price didn’t reflect this, we thought it was because of covid however learnt this was all closed way before Covid. Sheraton took over and closed all of these and the current owners have kept it the same but website and Information not updated. Very sad to see in comparison to how it was when Aggies owned it.

I like their food very tasty But very pricy for me

Same as any where else always have something wrong for resort like Sheraton like resort i just didn't see it the shower door leaking into the toilet area AC not cold enough for me fan not available

Buffet breakfast was great. Lots of options and baking was delicious. Cocktails were good

The rundown blocks really detracted and made the place feel a bit depressing to see damage and furniture left exposed to the elements etc!! Sink didn't drain, and power point broken. Room service took 1 hour!!

The Sheraton really was hit hard by Covid but, Peter, the manager, and his staff have slowly restored the hotel. Although the tennis courts, spa, and casino (if you really need one?) are closed, the lodge, restaurant, pool, and beach are beautiful. The breakfast is enormous and delicious. The staff, at all levels and sites, are friendly and helpful. The beach and pools are perfect. It is close to the airport, but aways from Apia, so it feels remote.

I wish I could have stayed longer They should consider an airport shuttle

the staff the service was amazing

the toilet in our room was horrible even after they got it fixed.

Location for our needs. Breakfast was lovely. The grounds very tidy

Towels smelled of bleach and an off-white color. Room smelled like it had been in storage, or maybe it was the aircon unit. The bedsheets were not white, and inner sheets had stains.

The place is beautiful, the breakfast was delicious and so many varieties to choose from. We did enjoyed our one day, next time we will stay for many more days. Great service thank you so much for your hospitality and with your beautiful smile thats make it more beautiful.

Nothing i can think of.

Although there is work to catch up on post-Covid, the hotel was clean, the bed comfortable and the staff great. The location suited us perfectly.

The pool was a bit murky when we arrived, probably from recent bad weather, but was sparkling once cleaned and the sand vacuumed out. Room re-stocking was a bit hit and miss.

Staff are amazing, nothing is a problem happy to answer questions. Awesome wee beach to swim at and the location is perfect for getting away from the hustle and bustle.

The resort needs a bit of TLC

Nice entrance. Spacious room. Nice pool.

Wow. I don't know where to start. Arrived on my birthday. Was told no vegetarian options were available for my dinner apart from vegetarian entree spring rolls. I settled for the chicken..I sat watching my friend eat his entree and then his dinner without any meal of my own on my birthday. The bartender then came over to check if everything was OK but it wasn't. I had sat 4 nearly or over an hour with no dinner. He then came to advise that I had not ordered and he had not charged me. I advised it was my bday and our first day arriving in Samoa and that it was not good enough. He then offered to have a vegetarian curry made. I was left in shock as my first request for vegetarian was declined because there was no salad or vegetables. I accepted and took to our room because at that point, I was not hungry! He did not charge and made 2 more drinks free of charge. However, it doesn't stop there. After a bad taste left in my mouth from dinner, breakfast took the 🎂 rancid "fresh" omelette. 🤢 it's safe to say the food and service really lacks. A first and last stay with the Sheraton with very little positive feedback to offer unfortunately. Our room was serviced while we were out and our door not shut. 2 teaspoons, 1 cup for 2 guests with 1 coffee sachet each for 2 days and no milk. Cocktails at 30tala that was nothing less than a watered down powdered coffee (espresso martini) lemon/lime juice (margarita) neither that contained any alcohol whatsoever. For our first stay...would not recommend or return. Sorry Sheraton. The wheels fell off big time. 😬