Citizen Hotel

Die Kommunikation vor und während des Aufenthalts war ausgezeichnet. Das Personal war durchweg sehr freundlich und hilfsbereit. Besonders positiv hervorzuheben ist der reibungslose Flughafentransfer. Unser Zimmer war sauber und gepflegt. Das Beste war jedoch die direkte Lage am Strand, die den Aufenthalt besonders angenehm gemacht hat.

Leider war es vor unserem Zimmer in den frühen Morgenstunden recht laut, da Kinder auf dem Hotelflur gespielt haben und ein Gast über längere Zeit laut (mit Lautsprecher) telefonierte. Das Frühstück empfanden wir als verhältnismäßig teuer und dafür nicht besonders umfangreich. Zudem gab es in der unmittelbaren Umgebung des Hotels kaum Möglichkeiten, die man zu Fuß erreichen konnte, sodass man für nahezu alle Aktivitäten auf ein Taxi angewiesen war.

I have been visiting Citizen Hotel for the last 25 years, on and off. Whenever we, my wife and my self are in Mumbai, we always stay at Citizen Hotel only! It is clean, has great views, good breakfast.

More variety of fruit at breakfast would be most welcome!

The staff are great

The rooms are a bit tired and need updating for the amount that we are paying.

The location, the views and the food at the restaurant.

It was my second time in this hotel and I had very good memories from my last time many many years ago.Unfortunately, I was quite disappointed this time aroy. The hotel hasn't changed at all and it could do with some modernization. I had a beautiful memory from the terrace by the sea but unfortunately they have made it into a kind of night club style terrace with blasting music impossible to have a conversation. It was so bad that we had to go inside the restaurant to be able to communicate. This is a shame because that's the only attraction in the hotel. We had a flight to catch late at night and we had to spend some time at the reception while waiting for the time. The staff at reception made us feel uncomfortable and even did not allow my daughter to use the restroom to get changed.