Excellent service. Very friendly staff. Nice and clean. Great food choice for breakfast and other buffet meals

Can’t think of anything I didn’t like

Nothing

Restaurant

We arrived on a night flight from London. We were able to check in early by upgrading our room which was brilliant. We had already booked the executive lounge and this is a great facility though on the first night service was slow, the second night there were a lot more staff and our drinks came much more quickly. The pool area is nice towels water and fruit provided which was a nice touch. The Deshani Restaurant is fantastic. Loads of water in the room, coffee machine and kettle.

Drink service at Lotus is slow. The first night the service in the exec lounge was poor. Drinks orders given multiple times and no cutlery available for ages.

Breakfast good jacuzzi facility good .

Hotel resident driver should be allowed to park in the portico for disabled guest

Riesenhotel am Juhu Beach. Ruhige Zimmer. Nettes Personal. Eigener guter Transferservice zum Flughafen.

Zimmer roch leicht muffig. Es gab etwas Schimmel an Fensterlaibung. Strand ist sehr schön. Wasser geht aber überhaupt nicht aufgrund der Nähe zu Mumbai - braungraue Brühe.

Breakfast is one of the best in any 5 star hotel - range of choice - the attentiveness of the task and table set up. So much choice, freshness of ingredients and accommodated my wife who is veg and gluten free. Really nice space in Lotus Cafe for breakfast overlooking the garden and pool. Our room was perfect with lots of space - a comfortable bed/pillows and great housekeeping. Bathroom with the shower power and rain shower + bath added to comfort and relaxation. Concierge/travel team at front desk were friendly and engaged in chatting and caring.

So, only 1 item to raise and i will start by saying that the team in the Exec Lounge were marvellous and accommodating - really good group in the team. BUT... on 2 consecutive evenings - bar service was left short. 1st day i had ordered a Whiskey Sour and this did not materialise. I went up to bar twice and whilst he was busy - i could watch to see what was happening and my drink on 3rd attempt i cancelled and went for something he could just pour. He was apologetic but service left a little short of expectations. 2nd day - i had ordered early given i knew how long it seemed to take - 3 drinks - for my wife, myself and my son... 30 minutes of waiting and asking numerous staff still no sign. I had 10 minutes prior to 8pm staff member inform me last orders and i informed i had been waiting patiently and my drinks still not surfaced. 7.50pm the drinks were ready but 10 minutes not enough time to enjoy.. so i cancelled given we had to head out for dinner. So 2 days - 2 disappointing experiences... i do think you need to invest in a better system of the bar to avoid these types of occurrences - not really acceptable for this amazing Exec Lounge and the fab team you have in attendance - i was not pleased and the team could see the disappointment.

Great hotel and location

Had access to the lounge but on my 2 night stay I didn’t get access after 5pm. Was told to use the Lotus restaurant which defeats the purpose of paying extra for lounge access. Stayed with 2 other friends and we all didn’t get access.

The staff is very accommodating to your requests. After complaining about our first stay, they were kind enough to offer an upgrade. Service is excellent.

Some rooms are dated but the hotel is renovating them and we were moved to a better room with upgrades.

Nothing

We had a terrible time. They did not give us the two rooms next to each other. They were is different wings of the hotel despite numerous emails requesti. We had the worst night as the bed was terrible with massive deep holes we did not sleep all night. Treat badly for using the executive lounge.

The location and the atmosphere

The ambience is amazing. The service cleaners are very friendly. Great reception. The poolside is amazing. Rooms are spacious. Breakfast was excellent.

The food is extremely expensive.

We liked everything. The moment you arrive the staff are very friendly and welcoming. The hotel’s cleanliness and hospitality is excellent

Nothing

excellent

I was travelling with my mum and she walks with walking frame and her room was very far from the lift I did request a room near to the lift at check in time but there just ignore my request.

Nice location for our visits to Mumbai. Not far from Airport. Service is exceptionally good from everyone . Our choice hotel for past 15years or so.

Take your booking details with a screenshot to show the room you have booked otherwise you won’t necessarily be given your choice room. Despite this the staff promptly remedy the situation. Is it necessary though? We ask. Just do the right thing to start with.

雰囲気

NA

Hotel Breakfast Location

Service can be improved even further.

El trato del Personal de Lounge Mukesh , CAT ,cocineros y demás personal de 17,00h a 20,00h muy atentos y muy amables encantadores .

El personal de recepción muy secos , no se interesaron si estábamos bien y está todo en nuestro gusto en fin .Estan en otro Mundo

The Executive Lounge was great. All the hotel staff were charming, friendly and very helpful. Located next to the beach and by the Arabian Sea meant the air was fresh (loved the early morining beach walks!) We ate at the Saffron Lounge and the Lotus restaurants. Both were very good.

We arrived on an overnight flight from London and arrived at about 10am. Check in time is 3pm. The hotel knew we were arriving early. It would have been helpful had we not had to wait four and a half hours until about 2.30pm before checking into our room.

ONLY THE BUILDING

SERVICE AND STAFF - FOOD AND ROOM SERVICE

The executive lounge was amazing. Breakfast was incredible. The room was beautiful.

Check in process could have been better. The pool area had a strange smell. House keeping staff were noisy in the halls.

L’hôtel ressemble à un palais de princesse. Le personnel est incroyable gentil et tout est fait pour se sentir à l’aise

La plage de Mumbai malheureusement n’est pas propre et la pollution reste présente même au bord de mer. Cela n’est pas dû à l’hôtel mais à la ville

Ambiance

Warm well come

The location and service, etc

The hotel is beautiful and in a convenient location of Juhu. The staff members are very polite. The best part is the breakfast! The variety of food is amazing!

Comfort of bed and beautiful view

Location

No