Evident that the hotel stay was going to be exceptional when the manager assists us in the check-in process while serving us hot green tea. In fact throughout the stay every staff member treated us with kindness and professionalism. The kaiseki style Japanese meals was totally unbelievable. The multi course meal is served with strict attention to detail with the elaborate preparation of cuisine items served on beautiful ceramic dishes. Uncooked items were cooked on the spot via special heating pots. Everything was delicious. Only complaint was one tended to overeat. The roof top onsens(hot soaking tubs) were a delight being out in the open skies especially at night under the stars. The evening entertainment was superb with traditional dancing and all manner of instrumental performers. Hotel is located in a quiet neighborhood with hotel provided parking. We were originally going to book a stay at another onsen resort but no availability--best thing that happened! Wife inadvertently left shoes in entryway cabinet. Hotel was kind enough to mail shoes to Tokyo free of charge! We will be returning next year!

Nothing

貸し切り風呂と、お食事が、良かったです☺️

ベッドが、柔らか過ぎました。腰をちょっとだけ、いたかったよ～。

very special hotel! the staff is so kind and gentle, and helping in everything you need. The room was spacious and very comfortable, with the full experience of Japanese tradition. We also had the joy of enjoying one of the hot spa pools privately for 40 min - a courtesy of the hotel. very recommended for a nice and enjoyable Japanese experience.

the hotel is a bit far from the center of Matsumoto.

食事は美味しかった

お風呂