No reply regarding guests enquiries on booking.com enquiries and requests. However, they apologised and replied after we managed to get assistance from booking.com Extremely nice & warm reception with 2 very helpful & strong lady staff to handle our luggages at drive-in. Appreciated this assistance. Checkin is assisted by a helpful and patient English speaking staff. The beer and ice cream were served upon checkin due to part of Golden week promotion. There is also a jazz performance at hotel lobby. The room is nice and cozy. Onsen lockers & sinks were kept clean and well supplied with necessary creams & lotions. Panoramic view in an outdoor onsen has a silky bath and a couple of indoor bath. It also offered panoramic view of the city lights at night. Public onsen baths were kept clean and very spacious. It also has a fenced up outdoor onsen with greenery and a soothing sight. We prefer the public bath to panoramic one as we are often out during the day and only use it after Kaiseki dinner. There is nothing much to see after dark. A nice and cozy corner for dinner. The Kaiseki dinner was superb with shinshu pork & clams hot pot. Teppanyaki beef slices were juicy & tender. 2nd night dinner was delicious too. Chicken made into balls in creamy hot pot soup and lots of different veggies like watercress, enoki mushrooms and cabbages. Buffet style breakfast is delicious.

Aircon was central one so only able to select fan speed. It was a bit hot especially at night even with the windows opened in late kspring. The bedroom has an unpleasant smell in the entrance area (not from smoking) even after using the air freshener. Probably due to toilets located at door entrance. Not sufficient space for 3 luggages and only 1 special mat for 1 luggage so as not to damage the tatami. In the morning after room are cleaned up, you can see that there are many scratches on the beautiful tatami, a sorry sight. Futons are laid out when we leave for dinner, the area was tight & crammed for 4 adults (16 sqm equivalent to 9 tatami). The coffee tables are stacked up and left not much space to move around and to open 3 luggages. We found that single/double/triple occupancy also uses the same room types so it does not make sense. The room would only be just nice for 2 adults. The numerous room types are displayed in a room map.

Impressive mountain and city views. Nice onsens - both indoor and outdoor.

Despite large breakfast buffet, selection is limited if you want western food after having had japanese breakfast for many days. Very large hotel.

温泉

部屋のシステムバス

When I booked the initial reservation with booking.com it had included a price for the dinner. When I arrived they told me that it was invalid and that I would need to pay for the dinner out of pocket and they might not have a space since it's reservations only. They did have space, but again, I paid extra even though I thought it was included.

The staff was all friendly and most things were easily accessible

It was sometimes hard to communicate not knowing a lot of Japanese

Room was amazing. The view was really nice and so was the all the tatami area and the bath. Really spacious and wide. Super comfy and the onsen facilities is really nice. The dinner and breakfast served in a private room for the family was also incredible!

Nothing to add here really,nothing negative….maybe it could be a bit more affordable?

The public bath is fascinating.

Too crowded.

Friendly staff. Spacious room with nice view overlooking the city. Friendly staff.

Bed is too soft and the room is dated.