staff is very courteous and friendly food is great

very outdated rooms dull atmosphere

very friendly staff

the concierge couldn’t give any recommendations for dinner within walking distance of the hotel

Everything was great.

The workers that take your bags to the room

The fact that they couldn’t and don’t want to accommodate you when you had food brought In in case of allergies tolerances and emergencies they didn’t want to hear your own food for you and for your comfort that was a huge let down

I have stayed in the Stanly a number of times over the years. My latest stay, for five nights, fully confirmed my positive impressions of this hotel. It was good value by Nairobi standards, at least on this occasion. The hotel in extremely well located for the Central Business District and central Nairobi in general. The staff are helpful and efficient. The services in general are good. This is a well-appointed hotel. My room was spacious and well furnished. One very positive aspect compared to comparable international hotels is that the Stanley has a very agreeable African and old-world atmosphere which gives it an added touch.

The only relatively minor shortcomings I observed were: the pillows, which were synthetic and rather too hard for comfort; and the air-conditioning which was rather noisy, and hard to turn off, but as one can open the windows, it was not problematic. I did not ask the hotel to fix these issues, and, in all fairness, I am sure they would have addressed them had I done so.

breakfast was good

nothing such as

Breakfast was fantastic and staff were very helpful and friendly.

Transportation services were a little expensive.

good location, excellent customer service

Rooms were dated but very comfortable

Great location in city centre Different options and tasty breakfast I liked the fruits and bacon Nice staff especially Joseph introduced room well after check in, job the front manager was helpful, we booked there for 7 nights, after we face demonstration and risky situation in Nairobi, decrease to one night, he agreed with that, then when we see every thing become normal after Monday, we add two nights more

A bit dated Cockroachs inside the room and bathroom I extended date of stay from 20 to 23 but in my booking didn't add last night

Everything

Nothing

Every staff was very nice, especially Brown and hostess wearing red suits(both at restrant of 1st floor) And Joseph at reception.

The pool on the roof AND the hotel's preservation of historical items

The TV needs to be smart enough for Netflix and co.

Staff were brilliant and hotel very clean. Nothing was to much trouble. Steve the head quatre keys consierge was very helpful. Foods in main restaurant very nice.

Swimming pool was closed and no notification was given to guests. If we had been notified we would probably have changed hotels, as we were planning on our first day to be R&R round pool. Wasn't told about the closure until after we paid, otherwise I would have asked for room upgrade or reduction as compensation upon check in! Not impressed. Pool expected to be closed for another 3 weeks, not 4 /5 days as duty manager advised us after we had paid! Beds were very firm, ask housekeeping for a mattress topper

The location was very good

The beds are not that much

The staff allowed me to check in early and I appreciate that a lot. Breakfast was good and all the staff are helpful and friendly.

charming historical hotel

cold water in shower our two rooms smelled of very strong fresh tarnish

Located in the centre of the CBD.

There is no private off-street parking. There are no plug sockets anywhere near the bed, if you need to charge your phone overnight or plug in a laptop the nearest outlet is across the room by the desk.