Vi hade ett mysigt rum med utsikt över Götaälv och perfekt med bäddsoffa i separat rum för barnen. Trevlig personal. Trevlig relaxavdelning med takroof - 3 bubbelpooler varav en var utomhus.

Incheckningen tog för lång tid. Frukosten kändes inte Corona anpassad. Lite trist läge men funkade för oss som hade bil. Hotellet hade ingen egen privat parkering, fanns dock parkeringshus mitt emot.

Obsługa personelu 10/10

Nalana woda w butelkach w mini barze

Frukosten var bra med allt man kan vilja ha.

Det var mörkt och lite trångt vid frukostbuffen

Läget

Att allt var stängt, ingen mat eller dryck. Inget spa, fick man reda på först efter bokningen. Nej uselt helt enkelt

Enkel incheckning, god frukost och fint rum! Supertrevlig personal, välstädat och fint.

Dyr parkering utanför, vet inte om det har med hotellet att göra men parkeringen ligger på deras mark.

Rooftop amenities

Really friendly and helpful staff. Excellent facilities. Lovely bar and food.

Nothing

Schönes Hotel. Sehr zu empfehlen.

Die Speisekarte könnte vielleicht etwas üppiger sein. Sonst alles top.

Steden vet sjøen utsikten og alt and

Ingenting 🌹🌹

Everything! Stylish. Efficient. Easy to park. Easy to take ferry to shopping

Spa opening times

fint rom, fin wellness avdeling, grei pris

Welness avd fikk du kun bruke 1 time per opphold. så det vil si at om jeg kjøpte 1 natt + 1 natt, hadde jeg fått 2 timer, men siden jeg kjøpte 2 nettet sammenhengende fikk jeg kun 1 time. Veldig rart at noen som bor der feks 1 mnd får kun 1 time, og en som bor der 1 natt får også 1 time

Trevligt och mysigt

Fräscht,låg bra till på Hisingen och smidigt med både båt och buss till centrum

.

Personalen var jätte otrevlig, aldrig denna hotellet igen. Rekommenderar ej.

Bra miljöer på hotellet. Oftast lugnt. Trevlig personal.

Spa delen har bara öppet på eftermiddagarna på vardagarna. Frukost ingår oftast inte på rumbsbokningen vilket kan göra att det totala priset blir högre än jämförbara hotell med ett mer centralt läge.

Inte så mycket.

Att man var tvungen att betala en depositionsavgift som inte framgick vid bokning. Först vid bokningsbekräftelse. Varför? De reserverade pengar lördagen den 18/11 och än idag torsdag den 23/11 har pengarna fortfarande inte kommit tillbaka. Är det för att hotellet skall tjäna räntepengar? Ingen information vart man skulle gå till hissen eller vart frukosten var. Samt frukost utspridd. Nej tack inte igen.

Nice place, staff is professional, busy but good breakfast, interesting newly developed area and easy to get into the city centre. Shops and some restaurants nearby. Good coffee in the room and the design is still nice. Roof terrace when the weather is nice.

We arrived late due to a delay and then it was a bit of a challenge to find public transport.

Spa on the rooftop, personnel very kind

Tipsy people in the Spa

The staff at the reception counter are pleasant and friendly.

There was no telephone in the room so when I need something I will have to go down. To me the housekeeping is not reliable. After the first day they didn’t clean my room. So I had to go down to ask for fresh towels. On the 2nd day they made up my room but I was pretty sure they did not change my duvet covers. Again I had to ask for body wash which they didn’t replenish. On the 3rd day before I went out I put the tissue box on the sink indicating that I need a new box of tissue. But they left it as it is and I had to go down again to ask for tissues.

Friendliness of staff at the restaurant

No hotel parking available

Very modern, nicely equiped hotel, the rooms are spacious. The hotel has a beautiful roof terrace. At breakfast there was a wide variety of high quality foods. There is direct access to all types of public transport.

The location is not central, but the area is very modern and provides good connections with the city, only problem is during the night, when you have to take a taxi. The whole wellness concept with people drinking alcohol in the hot pools and wearing swimming suits in the sauna is a bit strange. Not able to open windows in the rooms.

The room was good as expected very functional comfortable layout, access to hot tubs , sauna and gym included with the room ( although no swimming pool available). Location was also nice - easy access to the ferry to city center

There was an issue with the toilet flush which they fixed. Also for first time travelers it could be little confusing as to how to reach the hotel from the main train station or airport. Basically you need to avail a ferry from Stenpiren ( which takes 5 minutes overall) so once you know it is very easy and convenient. Also breakfast and dinner gets very busy so ensure to book place ahead of time.

Very good service!!! Recommend

Fantastic stay! Excellent friendly staff and great service! What a great reception we received with our dog as well with clean basket, food bowl and food and a "welcome with your dog notice". Rarely felt so welcome in a hotel! Thank you!

We liked everything!

The staff at the front came across as knowledgeable, pleasant, well-trained and seemed to enjoy their work. What a joy! Originally I ended up booking for 3 days and ended up staying like 10 or so days.

It would have been helpful to have something I could hang on the door alerting cleaning staff when the room needed cleaning and at what time. With more people working from their hotel rooms doing zooms, working remote, etc, it would have been easier than having to ask for room service so assertively. That said, everytime I asked for room service at the front it was handled swiftly. I couldn't have been more pleased with the staff and their training having left a hotel with mediocre, taciturn staff members.