Four Seasons Hotel Firenze

Amaaaaazing , location wise service wise .. everything is amazing

Sehr grosszügige Gesamt Anlage.

Unser Zimmer. Sonnen Platz am Pool. Kein Essen ! An der Pool Bar! (Nach 6h Fahrt…..)!

amazing gardens, nice old fashionista style

nothing to complain

The hotel and the gardens are exceptional, as are the restaurants and bars.

While the property itself is exceptional, the service fell far short of expectations — particularly housekeeping, the concierge, and the doormen. Housekeeping repeatedly overlooked basic details: our water glasses were not replaced, and fruit plates and cutlery were removed but never replenished, even though fresh fruit was provided daily. We had clearly instructed the concierge to take only three bags from the dressing room, yet all our luggage — including my personal handbag — was taken, despite the fact that we had not checked out. To make matters worse, someone had eaten the remaining contents of the jar of nuts I had placed by my handbag that I wanted to snack on during our return flight! Finally, the doorman placed our suitcases in the wrong vehicle, and they were mistakenly sent all the way to Malpensa Airport. These repeated lapses in attention and professionalism caused unnecessary stress and inconvenience during our stay.