Park Hyatt Beijing

- very convenient location with direct link to subway - there are food options around the hotel which was great! - size of room is very comfortable - the counter staffs for check in and out are very helpful and very friendly! Kudos!!

- despite it being renovated in 2019, it looks very run down (carpet popping up/ mould in shower area/ peeling wall paper/ tile? / stains on carpet) - housekeeping is very bad : upon check in there was mala soup stains around the table and the table smelt of mala (upon wiping it was oily) . There were hair strands around the wall in the shower area. Fork and spoons not cleaned out after house keeping. Stayed for 7 nights but bed sheets were prolly changed only 2 times. - shower area is bad. It’s not enclosed so it was very cold during showering. Also we did not use the rain shower but it keeps leaking water whenever we shower. - room configuration is just irrational - breakfast spread was underwhelming

The views, great breakfast, very fresh and newly renovated comfortable rooms

The reception staff was not very friendly but other staff such in the restaurant were very nice . English is hardly spoken by anyone,so slightly challenging when being non Chinese customer .

Petit déjeuner super ,le restaurant Ophyr top

Très cher pour les prestations déjeuner et dîner .

Amazing location and great view from our rooms.

I was traveling with my husband and my in-laws and they are white Americans. When we were checking in, I was the one doing all the taking because I was the only one who speaks Chinese. The front desk staff was not the nicest to me at first, then when he realized I’m the also one of the guests, his attitude all the sudden changed. He was much nicer and politer, like how front desk staff should treat the hotel guests. It was almost like he assumed that I was my family local tour guide and not one of the guests, therefore he did not need to be respectful. I found it incredibly insulting because my home country is the last place I’d think I would have a racist experience. We were all shocked, because we can’t believe that’s how a Hyatt treats their guests, or their guest’s guests.