The hotel is in an excellent location being right in the heart of the attractive town of Penrith. Having dedicated free parking is a big bonus All the staff were welcoming and friendly. Our room and the ensuite shower room were of a reasonable size, light and bright and attractively furnished.

We had difficulty finding the car park. Initially we parked in the M&S carpark (free for 90 minutes) which is behind the hotel, but you need to drive past that to get to the hotel's carpark. We checked in around 4pm and after travelling for several hours & having had a walk around Ullswater we both wanted a shower before going out into Penrith. I ran the shower for a good 10 minutes before the water began to get hot and ended up having a warm shower. My husband then had the same issue, although the water was, by then, slightly hotter. Surely hot water should be available after check in time!! Our room was at the front and noisy from traffic & deliveries from about 6 AM. No bedside table on one side of the bed and the bed was very high which, as I'm only 4ft 11ins tall & 70 years old, made getting in & out a bit of a struggle.

The place was in a great location and the room very comfortable. The staff were very good.

The first breakfast was seriously overcooked. Bacon and black pudding rock hard, egg solid. The next morning we requested that the bacon wasn't overcooked but it still came to the table like a burnt offering. Someone clearly doesn't know how to cook a breakfast.

Friendly staff. My room was really comfortable with a good shower.

Would have nice to have shampoo and conditioner in the bathroom, but there was just general body wash.

The staff was very friendly, my room was perfectly comfortable, breakfast was great, and the location was perfect. It was perfect for my very short layover in Penrith!

Really nothing.

Characterful building, right in the heart of Penrith. Free parking. Soft beds. Friendly staff.

Nasty alleyway from car park to the front door. A bit scary for a woman on her own. The tv was in an awkward place and was hard to watch from the bed. View was of an ugly roof. The worst thing was that, despite express instructions on making my daughter’s dinner gluten free, she did become ill two hours after eating and it nearly ruined our plans for the following day. I did tell the lady the next morning that my daughter had been glutened and could not come down for breakfast but, though she apologised, she did not offer any refund. The kitchen really needs to take a gluten intolerance/allergy more seriously. I think the chef should have come out to speak to my daughter before the meal. Most restaurants send out their manager to take the order. Not good enough.

really nice place, nice bar downstairs and be food was good

nothing!

The twin room was clean and well laid out, quiet and the bed was very comfortable. Quite a comprehensive breakfast selection, staff were really pleasant and professional.

Breakfast was good but the gap between ordering and service possibly could have been quicker.

Breakfast is fantastic and starts from 7am, you can struggle to find the reception bit but just walk to the bar

noting to complain about at all