Eddy is the best

felt very safe inside the property.

not a safe area

Great hotel and well organized rooms and comfy bed

When I arrived at the hotel the reception told me that my reservation does not include breakfast while it should include breakfast and the price for my reservations was too expensive then I had to pay extra money than what it was showing on booking

Unique decor, great service, excellent breakfast, support of wildlife charity, gardens.

Bar seems to attract a certain female clientele. Room/bathroom decor slightly dated but in excellent condition.

Perfect breakfast and amazing staff.

Cold pool.

Great service, safe, clean and excellent dining options.

Bed was too hard for my preference. The hotel is overpriced for Nairobi.

great staff and great food, close to a shopping center

the cleanness level is not so high

The hotel is excellent. As soon as I walked in I was greeted by a wonderful receptionist - Deborah, who's customer service was just top quality - with everyone working there delivering equally great service. In my experience a rare and special thing. I had an executive room, which gave me use of the executive lounge. Would highly recommend as a great place to work with a very welcome happy hour (actually between 5pn and 7pm) when complimentary alcoholic drinks and delicious food are available. Also the breakfast buffet is one of the best I've some across in any hotel. There's almost nothing they don't have on their buffet, including food from many different countries. Great roof top pool and well equipped gym. All in all a top quality hotel.

Would have liked the menus for the various restaurants to be available online as you don't know what's available until you go in and sit down.

Nothing. The worst hotel I have ever stayed

Except with the lady who does my eggs for breakfast.. everything else is below average Noisy hotel with lots of girls from the street hanging at the bar and sometimes u don t find where to sit Food not good. I asked tje chef to make me special salad sonI can eat. My earpod were stolen from the bkfst staff and they refused to show me footage till the hour I was checking out Their security came and open my suitcases without my permission. They were supposed to help checking in the room not in my luggage. Will never come back again Will never recommend it

good location. v boutique. polite staff

I think it’s far too expensive for the quality and service. at $350/night for a standard room (and a repeat customer to boot), I would have expected a bit more. case in point: i had a head cold, and I asked for a bowl of hot water. they said they would charge for it. this is just silly! not how you treat someone paying $350 a night and a repeat visitor. I am not going back.

nice and clean and friendly and the Sankara Seven at bedroom turn down. Lovely touch!

the small swimming pool and no proper spa

Unfortunately I did not get up for breakfast. However, my great experience at the lounge was exceptional. Great food and drinks. Friendly staff who went an extra mile to help with my meals requirement at the lounge compensated for my lack of the breakfast experience.

My executive room needed be more spacious with better arrangement with the furniture.