Casona Maria

Muy limpio, buena atención, súper típico.

La habitación contaba con sofá cama, el sofá cama muy incómodo

Excelente

Excelente

Desayuno excelente, muy buena ubicción, instalaciones limpias

En la noche se escuchaba ruido de una fiesta cercana

The hotel itself was gorgeous and our suite was great. It is also in walking distance of the main historic downtown area.

The problem I had was the service. The service failed me on two occasions. Firstly, when I made my booking I asked for a dinner reservation and they confirmed that I had one. When I arrived, I was notified that our reservation was for the Terraza. I did not realize at the time that the Terraza is different from the restaurant. Instead of booking us for the restaurant they booked us for the Terraza, which is not as nice and has a smaller menu. When I asked them about it they said they thought it was what I wanted. WHATT?? That makes no sense. I was hugely disappointed. Also, I ordered a soup for room service and was told it would be delivered to me in 15 minutes. After 30 minutes of waiting I called and was told again that it would take 15 minutes. After a full hour of waiting, I decided to go to the restaurant and just wait and pick it up. It still took another 30 minutes or so. It's soup. My goodness, there is no excuse for that.