Design and location

sometimes a bit windy when having breakfast. shower water went over to the toilet next door. better to place a piece of glass between both rooms.

Arquitecture

Low maintenance

very nice rooms with very unique setup for the bar and restaurant. excellent staff

the bathroom area in the room had a very bad smell of foul water.

Without a doubt, if I return to Puebla, I will stay at this place again. Simply, it is an experience that I found quite attractive and memorable. Many other people commented on architecture and views so I do not need to repeat this. The rooms are big and clean. The bed is super comfortable with an amazing view from the bed through balcony doors - right from your bed. Staff is professional, super polite and helpful and the place is spotless. While rooms show their age, I also think that it ads charm to the whole place. It takes about 10 to 15 minutes walk to the center, but you go through a nice part of the town so unless you have mobility problems, this is actually a bonus.

I think that hotel kitchen still did not fully reactivate - went there for two nice and choices were very limited. The food served was very good, but in one case it was the 3rd try to get items on the menu that were available. Also, it is true that across the park there is a loud place, but it shits down at midnight or 1 a.m. and after that is just a Paradise.

I liked the fact that it was very comfortable and quiet. Also the food was great, really delicious. Plus, the staff was very kind and helpful.

I think I'm starting to getting tired of hotels that call it selves: "Pet friendly" but in reality, they just let your pet stay in there. If they were indeed "friendly", dogs will be allowed to sleep in beds or they'll have spaces for them to run. But in the minute you read the rules for these "pet friendly hotels", you find almost everything is a "NO or DON'T". Not to mention they charge 35 USD per dog per night! for that amount, my dog should be able to use the toilet haha, or at least sleep wherever he wants!

great room, bed and bathroom.

slightly out of town.

Excellent breakfast service.

The staff was fantastic, very kind and thoughtful in every interaction! the building itself is beautiful and the adjacent park made for a lovely setting.

if you’re afraid of heights, ask if you can stay on the second floor, the glass floors at the higher levels aren’t my cup of tea but my partner loved them :)

Location was good. Was expensive. Facilities were just ok. Room was a good size.

Very noicy Blinds old and broken Aircon didn’t work properly Had to use a key in the mini bar fridge every time you opened it

comfortable bed. strong shower. bedroom layout good.

high charges for in room mineral water which should be free as tap water not potable. I won’t comment on the architecture - just that it’s slightly ridiculous. and not for anyone who suffers from vertigo.

location and architecture

poorly maintained, ugly surroundings

Impressive architecture.

The hotel room did definitely not meet our expectations. The windows had a slit, they were not clean, nor was the room. The items in the mini bar seemed to be really old already. The bathroom was not very clean.

pet friendly! incredible service! super location!

the room view into the parking lot

location

construction noise during one day

Probably the most impressive Architecture I've seen in a Hotel! Everything was great, would come again any time!

Very beautiful architecture, amazing Breakfast and very near to the city center (10-15min to zócalo). Just across the road at the start of the old Town is a market - very good to shop local art and products, got all my gifts from there.

Design, cleanliness and friendly staff

That I couldn’t stay longer

Lovely staff, nicely designed room, comfy bed, warm shower, good location, good wifi. Pleasantly surprised by the room service quality. Location is very central.

The lobby gets pretty cold as it is open, but you just cover up. If you are a coffee lover you may be disappointed by the espresso.