The location is great. The staff are lovely and always helpful. Only one of the pools were opened and that pool was great. The other pool was closed for maintenance the whole time sadly.

Our room should have been boarded up for repairs. A massive mould stain was on the roof. The smell of mould was overpowering, the staff had to come and spray fabric softener twice a day to mask the smell of mould and mildew but whenever we would wake up or the staff wouldn't spray, the room was nauseating. The first night we arrived, our body towels, hand towels, bed sheets and bathmat ALL had BLOOD on them. We had to ask the staff to change the sheets and towels but we were too scared to change this throughout our trip so we refused new linen or towels. My cousin and her partner stayed in another room at Ocean Suites at the same time and her room was fine, in fact there was no visible mould and no mould smell. When we told the staff about the issues, the staff advised that there were no spare rooms for the duration of our stay and they insisted that we PAY for an upgrade to another room which was actually not available the entire duration so we would have to go back to the mouldy room on the last few nights. As this was completely outside our control and as duty of care in hospitality business, Ocean Suites should have provided us with any other room that was not a biohazard while they closed our room for repairs and work.

The view is amazing. The staffs are warm and hospitable. The room is spacious.

Our room was not clean when we checked in. The floor was untidy and has not been vacuumed as I have seen wrappers of gum still lying on the floor. The breakfast is extremely basic and boring. We ate cold meals (fried rice, meat, typical filipino breakfast) every morning. The continental breakfast was limited to cereal, pancakes, bread and some cakes. They also had water melon and pineapple. They cramped in a birthday party in the limited space by the pool/dining area. All the invited guests to the party occupied the whole area for the pool and restaurant, leaving no room for the hotel guests. We had to eat dinner in our rooms and could not access the pool. This went on for several hours at night and the hotel guests were not even notified that the space (restaurant and pool area) will be packed with people (or essentially closed). In fairness, the staff said we could still use the pool and also suggested we use the pool downstairs, which was closed for maintenance for unforeseeable future that suddenly became in operation for that night. This won’t be an issue if the space can accommodate all the hotel guests plus the party guests without over crowding. Clearly something is not quite right im here.

Scenery

Poor coffee at breakfast

Staff were amazing and facilities outside the room were great

The room was just damn smelly. Some sort of plumbing issue. The bed and pillows in particular were super firm and not overly comfortable. The rooms and sheets could have been a bit cleaner for the price paid for the deluxe rooms.

The views and the overall kindness of the staff is what really made the experience. They have 2 pools and a cafe within the hotel.

Location, the view, restaurant chef and food, swimming pool, great staff, good room size, firm matrices, cable channels.

Bathroom toilet doesn't flush. Door noise when shut in other rooms which is disturbing especially early in the morning.

The food in the restaurants was really nice. Amd the staff throughout the resort were awesome.

The aircons in the rooms down stairs could do with a clean. They smelt a bit mouldy

free upgrade

no bathroom towels provided during our first day. dirty towels on the second day. blood stain on duvet