Location

WiFi didn’t work, bed was actually a joke, springs coming through the mattress meaning it was impossible to sleep. Staff were not interested at all and the place was filthy.

Location staff were amazing

Rooms were not the same as pictured

beautiful as always x

nothing x

location

had to change rooms twice … no hot water in one room …. next room no aircon working even though advertised as having it on bookings.com room was disgustingly hot.

Location. Food in restaurant was ok.

Services were poor for a hotel advertised as 4 star. Cost was extortionate for this standard of hotel. Room wasn’t made up ind day so we were left with wet towels with not even a towel rail to dry them. Room was very basic. Tbh, it was only just a level above a premier inn at a massively inflated price.

Great welcome at reception and really fast check in.

The room (#13) was on the first floor above a wedding reception where the room was literally vibrating with the sound of the music and merriment below to very late. The curtains were hanging on broken rings. The external windows were smashed, and glass was everywhere. Couldn't open any windows so the room was stifling. Only one bulb was working in the bathroom, so it was awful to use for getting ready. The bath was great but the fitting trims around it are so water damaged that they came away in your hand when you tried to get in and out. The main waste water pipe for other rooms seemed to run through my bedroom because at multiple points in the night, I was woken up by the sound of rushing water in my room. Couldn't wait to check out in the morning. Not the experience that is sold on the website.

Perfect location for shopping at L1 and the Pier head where we went to each Jamie Webster. Staff are lovely and there was no noise through the night.

The room felt a little dated, the bed wasn’t very comfortable and the air con wasn’t working we had 2 fans circulating hot air. We where on the 5th floor so was hot. the windows are screwed shut.

Location

Windows were screwed shut and aircon didn't work room was ridiculously hot. Wasn't as clean as it should be, for example there was wine bottle ring marks on the side obviously hadn't been wiped down. A hotel like this should have higher standards.