We truly like everything that this hotel has to offer. From the pool to the outstanding breakfast to the dedicated service, let alone the spectacular rooms, Bastion is truly a luxury experience!

There is nothing we disliked about our stay at Bastion.

Installations were clean and nice, location is super strategic!!! but the best of all, the staff! they we so nice and polite. was an incredible experience at this hotel.

it was our last day at Cartagena and we chose this hotel to relax. we were so right! the spa rituals and treatments were amazing and Sandra was a darling! we could not have been more relax and well rested after a 5 day trip of dancing all night long. the staff was great and super helpful, they even let us into the breakfast buffete ahead of time so could be in the airport on time. they even offered if we wanted to have it boxed “to go” so we could have it calmly at the airport. we had dinner at the restaurant El Gobernador and it was great! entres are a good size but beware main courses are large 😂 we were stuffed before dessert. overall great experience

Rooftop pool, great breakfast, excellent staff.

Sometimes the water in the shower changed temperature. Not dangerous, just less hot.

Breakfast was great

English menu

Breamfast was superb. And all the staff were excellent and so efficient and helpful especially Jeorge in the top floor bar and restaurants who was amazing and managed to remember everyone names!

We loved our stay at Bastion Luxury Hotel! The roof and pool area had gorgeous views of the city and the location was very walkable to everything we wanted to see in Cartagena. The staff was also so friendly and accommodating, especially Hector!

loved this place

While the hotel does have a very beautiful structure, very modern on the inside while maintaining the colonial, which was is very impressive. However, the details are not of a luxury hotel as they claim to be

Cockroaches in the bathroom and no response from the hotel. This is NOT a luxury hotel, it does not have the appropriate customer service and management response when needed, there is no value for money and they do not care about customer satisfaction. On 21st of December I decided to surprise my wife with a one-night getaway with no kid for first time in 1 year. I chose this hotel because of the glowing reviews it had on many hotel booking platforms, including amazing structure and most important customer service. The late afternoon after the check in, we went to the pool which has nice view, but it was dirty with bugs, leaves, and the water was oily from the many users I presume. Additionally, there were vultures in the pool drinking the water, risking a health issue. Early the next morning, when my wife goes to the bathroom to her surprise, she finds a live cockroach walking around the shower (please see the picture attached). We immediately called the reception to please come up and remove it, as this is a supposed luxury hotel, I was not going to clean this. The reception took 20 minutes, and no one showed up, so my wife and i decided to go for breakfast, hoping eventually someone would come and clean up. After a long breakfast (which honestly it is a very basic buffet breakfast, but comment on that later), we went back to the room, the cockroach was removed, but the shower was not cleaned up, I find this disgusting and low customer service. Up to that time, there was no response or any attention from the reception. We decided to then do the check out as it was nearly the time, no one followed up nor did they acknowledge this problem. I decided to ask for the guest relations manager, Eric Ponce. I explained the situation and they only said I'm sorry

classy except room was a dump; marks on walls, screws in walls, tv did not work correctly, shower iffy, one sink nice staff except upon exciting; inquired about double billing but turned out there was no double billing.

see above