Hotel of Bulgarian Academy of Sciences

The price of the accommodation. The restaurant was absolutely great

The location far from the metro

Building and facilities. Location as well.

Spaska at Front desk was very friendly, helpful and professional

The staff were genuinely friendly, helpful, and clearly cared about providing good service. The beds were neatly made, the towels were clean, and toiletries such as soap and toilet paper were always provided. The willingness to run a good hotel is much greater than the quality of the hotel itself.

At first glance, everything appears clean, but a closer look reveals dirt in the corners, stains on the walls, and some bathroom doors that are rotting. The building itself is in poor condition, and the surrounding area is a construction site. The biggest issue was the beds. They are completely worn out, and you can feel the springs digging into your back. It is not the worst hotel I have stayed in, but it may have had the most uncomfortable beds. It is disappointing to write this because the staff are clearly doing their best. Unfortunately, it feels a bit like providing excellent service on a cruise ship that has already started to sink. The effort is there, but the building and facilities are in desperate need of renovation.